Strategy & Operations-Customer Success

1 week ago

Mount Abu, India Skill Veda Full time

Job Description: Job Role: Strategy & Operations-Customer Success Location: Bengaluru, Karnataka (Hybrid) Working Days: 5 Days Compensation: ₹9LPA – ₹12LPA per annum (Depends on experience) (Compensation includes PF & PGDM monthly fees of ₹6,666) Eligibility Criteria - This role is only for graduates (Postgraduates should not apply). - You must have exceptional spoken and written English communication skills. - Pursuing a PGDM along with this job is mandatory and non-negotiable. Ride the GenAI Wave — as a Builder, Not a Bystander Most CS roles = glorified support. Some = pure chaos. Here, CS = strategic and AI-native. We’re building the intelligence layer for enterprise sales teams — and we want young, hungry generalists who hustle, think fast, and can solve gnarly customer problems at scale. This is not a ticketing role. You’ll work directly with founders, product, and engineering to: - Drive customer outcomes (adoption, retention, expansion) - Build reusable playbooks + systems, not just bandaid fixes - Shape the product with sharp customer insights Why Join us? - Early team → huge ownership, zero red tape - Smart hustlers only → you’ll learn faster than any MBA or big-co job - AI-first → we use AI daily to work faster + smarter (agents, dynamic dashboards, - automated workflows) - Post-PMF → expansion already in motion with logos like HP, Versa, Innovaccer - ESOPs → real upside, skin in the game What You’ll Do - Own onboarding + success for top enterprise accounts - Diagnose customer problems deeply, design scalable solutions - Build AI-powered dashboards, agents, and workflows to solve CS at scale - Spot risks + opportunities before they surface - Partner with Sales/Marketing to drive renewals + expansion - Write the CS playbook from scratch — processes, content, automation You’ll Thrive Here If You - Have 1-3 years in CS / consulting / ops / founder’s office / analytics roles - Are a generalist: can pick up new tools fast, go deep into messy problems, and still - execute cleanly - Already use AI daily — ChatGPT, agents, scripts, workflows — not just as a buzzword - Are comfortable with SQL, dashboards, or basic automation (Metabase, Retool, - Appscript, Zapier, etc.) - Love ambiguity, learn fast, and thrive in high-speed environments - Think like an owner: hustle, bias for action, hands-on If you feel, you are the one? Feel free to share your resume at hiring@skillveda.ai

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