Assistant Manager

ROLE

Assistant Manager - Cloud Operations

REPORTING TO

General Manager - Cloud Infra & Architecture

ROLE/REQUIREMENT SUMMARY

• Strong knowledge on AWS Cloud, Kubernetes Orchestration and Docker
• Experience with deploying and maintaining GPU based production environments
• Experience in automating and managing large-scale infrastructure
• Knowledge and experience with Continuous Integration/Deployment best practices and servers (Jenkins, AWS Code Pipeline, Code Deploy and Code Commit)
• Working experience with version control systems (Git, GitHub, Bitbucket)
• Experience with Artifacts management
• Working with AWS, GCP, Azure
• Experience in configuring and automating monitoring tools like Grafana, New Relic, Kibana
• Knowledge and experience with secure infrastructure
• Hands on experience on managing Level 1, 2 ,3 Ticket/Order Triage Specialist, Incident, Problem, Service Request and Escalations
• Experience working in a 24x7 production support model with excellent troubleshooting skills
• Strong experience in working with ticketing tools like Freshservice, Onedesk, JIRA
• Demonstrable experience on Collaboration with multiple teams, partners and vendors in order to uncover, analyse and resolve platform issues
• Good understanding on flows of different platforms like Android, IOS, web and TV platforms
• Ability to work under pressure and tight schedules while handling any incident or issue
• Passion for learning the latest interactive technologies and techniques.

KEY DUTIES AND RESPONSIBILITIES

• Ensure 99.9% Uptime of OTT applications and services
• Work closely with Product Engineering, Technology, IT and Partners
• Close work relations with the technical teams like project managers, R&D team leaders, Solution Architects, other partners, UAT and Service providers
• Ensure, Enable, Manage and Track 24x7 Monitoring & Support with zero downtime and Zero issues
• Ensure Issue triaging and fixes as per the defined SLA with RCA
• No/Zero pending L1/L2/L3 issues
• Track and Manage DevOps tickets for Tataplay OTT Apps and Internal Products
• Present Weekly/Monthly Alerts, Issues Report and Tracker to stakeholders
• Ensure No escalations
• Create/Manage Operation Manual
• Setup SOPs and Practices
• Enable periodic security audits to ensure no security issues in infra, platform and services
• Periodic Audit of IAM roles, Resources, access and report
• Design, generate and interpret operational reports related to system health status, capacity management and system performance management
• Ensure Team KT is done 100% for any planned migration
• Cloud Cost for analysis and approval for various project deployments in Tata Play
• Take ownership over the CI/CD processes
• Build internal automated modelling tools to minimize operation effort
• Provide new ideas or take initiative to control OpEx cost
• Manage, Track, Report and deliver Platform and Cost Optimization Backlog
• Work on different ideas to optimize Monitoring, Alerting, Service/Process Automations, Debugging and Triaging
• Establish Cross Function Collaboration to identify and resolve platform issues
• Develop and maintain effective working relationships with team members, client and stakeholders
• Own the overall responsibility for Cloud Infra, DevOps and OTT Services
• Build, Lead and guide a cross-company team of DevOps Engineers

TECHNICAL COMPETENCIES

• Operational Excellence
• Debugging and Problem-Solving Skills
• Quality Control & Assurance
• Audit & Control
• Cost Management and Control

EDUCATION

BE/B.Tech/MCA and AWS Certification (Preferred)

PREFERRED EXPERIENCE

*Candidate should have grown from OTT / Ecommerce / B2C with large scale Production Infra and Workload

*Minimum 4 Years of Experience as a DevOps Engineer or Cloud Operation Engineer

*Solid communication skills (oral, written, and presentation) and strong interpersonal skills, along with the ability to work as a team member with minimum supervision

*Should be a good team player & able to work independently under pressure.

*Ability to prioritize and differentiate between priority and severity incidents