Tele-counselor

3 weeks ago

PimpriChinchwad, India NIF Global Pimpri Chinchwad Full time

Role Overview:


A Tele-Counselor is responsible for handling admission-related inquiries, guiding prospective students (and parents) about academic programs, and converting leads into confirmed admissions through effective communication and counseling over phone calls, emails, and other digital platforms.


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Key Responsibilities:

1. Lead Management & Follow-up

• Make outbound calls to prospective students/parents who have shown interest.

• Follow up on leads from marketing campaigns, walk-ins, and online inquiries.

• Maintain and update lead data in CRM/Excel sheets.

2. Counseling & Guidance

• Provide accurate information about courses, eligibility, admission procedures, fee structures, career opportunities, etc.

• Understand the student’s background, interests, and goals to suggest the most suitable program.

• Handle queries, doubts, and objections politely and effectively.

3. Admissions Conversion

• Motivate and counsel students to enroll in programs.

• Achieve weekly/monthly admission targets.

• Assist students in completing the admission process (registration, documentation, fee payment).

4. Communication & Coordination

• Coordinate with the admissions/academic team for scheduling entrance exams, interviews, or counseling sessions.

• Share timely updates on admission status and pending follow-ups.

• Handle inbound calls, WhatsApp messages, and email queries professionally.

5. Reporting & Analysis

• Prepare daily/weekly reports on call status, leads, and conversions.

• Suggest improvements in communication strategies based on feedback.


⸻


Required Skills:

• Strong communication and persuasive skills (English, Hindi, regional language as required).

• Good listening ability and student-friendly approach.

• Confidence in handling high call volumes and targets.

• Knowledge of academic programs and education industry trends.

• Basic computer and CRM/Excel skills.


⸻


Performance Indicators (KPIs):

• Number of calls made & answered.

• Lead-to-admission conversion rate.

• Admission targets achieved.

• Quality of counseling and student satisfaction.

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