
Tele-counselor
3 days ago
Role Overview:
A Tele-Counselor is responsible for handling admission-related inquiries, guiding prospective students (and parents) about academic programs, and converting leads into confirmed admissions through effective communication and counseling over phone calls, emails, and other digital platforms.
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Key Responsibilities:
- Lead Management & Follow-up
• Make outbound calls to prospective students/parents who have shown interest.
• Follow up on leads from marketing campaigns, walk-ins, and online inquiries.
• Maintain and update lead data in CRM/Excel sheets.
- Counseling & Guidance
• Provide accurate information about courses, eligibility, admission procedures, fee structures, career opportunities, etc.
• Understand the student's background, interests, and goals to suggest the most suitable program.
• Handle queries, doubts, and objections politely and effectively.
- Admissions Conversion
• Motivate and counsel students to enroll in programs.
• Achieve weekly/monthly admission targets.
• Assist students in completing the admission process (registration, documentation, fee payment).
- Communication & Coordination
• Coordinate with the admissions/academic team for scheduling entrance exams, interviews, or counseling sessions.
• Share timely updates on admission status and pending follow-ups.
• Handle inbound calls, WhatsApp messages, and email queries professionally.
- Reporting & Analysis
• Prepare daily/weekly reports on call status, leads, and conversions.
• Suggest improvements in communication strategies based on feedback.
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Required Skills:
• Strong communication and persuasive skills (English, Hindi, regional language as required).
• Good listening ability and student-friendly approach.
• Confidence in handling high call volumes and targets.
• Knowledge of academic programs and education industry trends.
• Basic computer and CRM/Excel skills.
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Performance Indicators (KPIs):
• Number of calls made & answered.
• Lead-to-admission conversion rate.
• Admission targets achieved.
• Quality of counseling and student satisfaction.
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