Tele-counselor

4 weeks ago

PimpriChinchwad, India NIF Global Pimpri Chinchwad Full time

Role Overview:

A Tele-Counselor is responsible for handling admission-related inquiries, guiding prospective students (and parents) about academic programs, and converting leads into confirmed admissions through effective communication and counseling over phone calls, emails, and other digital platforms.

⸻

Key Responsibilities:

  1. Lead Management & Follow-up


• Make outbound calls to prospective students/parents who have shown interest.


• Follow up on leads from marketing campaigns, walk-ins, and online inquiries.


• Maintain and update lead data in CRM/Excel sheets.

  1. Counseling & Guidance


• Provide accurate information about courses, eligibility, admission procedures, fee structures, career opportunities, etc.


• Understand the student's background, interests, and goals to suggest the most suitable program.


• Handle queries, doubts, and objections politely and effectively.

  1. Admissions Conversion


• Motivate and counsel students to enroll in programs.


• Achieve weekly/monthly admission targets.


• Assist students in completing the admission process (registration, documentation, fee payment).

  1. Communication & Coordination


• Coordinate with the admissions/academic team for scheduling entrance exams, interviews, or counseling sessions.


• Share timely updates on admission status and pending follow-ups.


• Handle inbound calls, WhatsApp messages, and email queries professionally.

  1. Reporting & Analysis


• Prepare daily/weekly reports on call status, leads, and conversions.


• Suggest improvements in communication strategies based on feedback.

⸻

Required Skills:


• Strong communication and persuasive skills (English, Hindi, regional language as required).


• Good listening ability and student-friendly approach.


• Confidence in handling high call volumes and targets.


• Knowledge of academic programs and education industry trends.


• Basic computer and CRM/Excel skills.

⸻

Performance Indicators (KPIs):


• Number of calls made & answered.


• Lead-to-admission conversion rate.


• Admission targets achieved.


• Quality of counseling and student satisfaction.

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