L2 Support Engineer

3 weeks ago

Noida, India DesignNex Technologies Full time

Currently seeking L2 Support Engineer (Firmware) for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible to troubleshoot the device field issues and collaborate with all stakeholders for a prompt and acceptable solution.

Responsibilities :

  • Preparation of test setups in production environment.
  • Identify, categorize, prioritize, troubleshoot/diagnose, route, track, and close the firmware issues.
  • Reproducing field issues and identification of defective component in FW.
  • Manage customer tickets on enterprise system.
  • Categorization of tickets as bugs, defects or feature updates with priority.
  • Co-ordinate with L3 team and other stakeholders for SME support to expedite issue closure.
  • Validate all new features being promoted in production devices as FW change (Change request, feature enhancements, bug/fixes, etc. ).
  • Single Point of Contact for OTA in production environment for all of the operations.
  • Pilot test results verification in production.
  • Defining scenario's for ensuring compatibility of components in field devices and validating them.
  • Maintain a compatibility matrix of different FWs for a product.
  • Communication with factories/contract manufacturers for tracking new IOT devices.
Requirements :
  • Bachelor's degree in Electrical Engineering, Software Engineering, Computer.
  • Science, Computer Engineering, or related Engineering discipline.
  • 5 Yrs + of experience in troubleshooting, support and maintenance including 1+ years of experience in the Smart Products & IoT area.
  • Hands on using device flashing tools and handling of hardware safely.
  • Basic concepts of embedded operating systems (RTOS/Linux), Micro controllers and memory management.
  • Understanding of embedded interfaces such as UART, SPI, USB.
  • Experience testing WLAN, Bluetooth, Cellular connectivity products.
  • Experience with IoT / IP protocols such as MQTT, COAP, TCP, UDP, DHCP, DNS, HTTPS, MDNS.
  • Experience in all stages of Software testing including Requirement gathering, Requirement Trace ability matrix and Preparation of Test plan, Test case, Test Bed setup, Test Scripts & Defect tracking by using tool like Bugzilla, JIRA.
  • Experience in Validation& Verification of Software by conducting Smoke testing, Sanity testing, Black box testing, and System testing, Regression testing, Integration testing, Functional/Non-functional testing.
  • Experience in complete Software testing life cycle by performing end-to end call flow for test deliverable through SDLC and methodologies like Iterative, Waterfall and Agile (SCRUM).
Skills and Abilities Required :
  • Can-do positive attitude, always looking to accelerate development.
  • Driven; commit to high standards of performance and demonstrate personal ownership for getting the job done.
  • Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies.
  • Must be able to provide leadership to technology team while managing multiple tasks and responsibilities.
  • Excellent communication and presentation skills for interactions with technology team members, SBU stakeholders, company leadership, vendors and customers.

(ref:hirist.tech)

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