Firmware L2 Support Engineer

2 weeks ago

Noida, India SourceFuse Full time

SourceFuse Technologies hiring Firmware L2 Support.


Duties & Responsibilities

● Understanding of L2 Firmware Operations & Support.

● Incident Management of critical and escalated cases related to Firmware.

● Proposing solution to recurring incidents

● Assist Problem Management activity for firmware issues in Production environment.

● Proposing some new enhancements in existing solution

● Status Tracking & Reporting of Production Firmware issues.

● Understanding of OTA Operations in Production environment.

● Quires and Participative in new initiative activities for the FW team.

● To prepare FW Knowledge Management database activities.

● Understanding of onboarding new products, applications, business region expansion for FW Production support.

● Handle the 1st level escalation of FW support team.

● Follow the cadence for audit of FW internal processes and updates as required.

● Identify, categorize, prioritize, troubleshoot/diagnose, route, track, and close the firmware issues. ● Reproducing field issues and identification of defective component in FW

● Manage customer tickets on enterprise system.

● Categorization of tickets as bugs, defects or feature updates with priority

● Co-ordinate with Scrum teams and other stakeholders on regular basis.

● Validate all new features being promoted in Production devices as FW change (Change request, feature enhancements, bug/fixes, etc.)

● Understanding of FW Pilot testing and verification in Production.


Qualifications & Experience:

● Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline

● 5+ years of experience in troubleshooting and development.

● 2+ years of experience in the Smart Products & IoT area.

● Hands on using device flashing tools and handling of hardware safely.

● Understanding of embedded operating systems (RTOS/Linux), Microcontrollers and memory management

● Understanding of embedded interfaces such as UART, SPI, USB

● Experience testing WLAN, Bluetooth, Cellular connectivity products.

● Hands-on on C++, Python or NodeJS

● Experience with IoT / IP protocols such as MQTT, COAP, TCP, UDP, DHCP, DNS, HTTPS, MDNS

● Experience in all stages of Software testing including Requirement gathering, Requirement Traceability matrix and Preparation of Test plan, Test case, Test Bed setup, Test Scripts & Defect tracking by using tool like Bugzilla, JIRA

● Experience in Validation& Verification of Software by conducting Smoke testing, Sanity testing, Black box testing, and System testing, Regression testing, Integration testing, Functional/Non-functional testing.

● Experience in complete Software testing life cycle by performing end-to end call flow for test deliverable through SDLC and methodologies like Iterative, Waterfall and Agile (SCRUM)


Skills & Abilities required:

● Can-do positive attitude, always looking to accelerate development.

● Driven; commit to high standards of performance and demonstrate personal ownership for getting the job done.

● Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies.

● Must be able to provide leadership to technology team while managing multiple tasks and responsibilities.

● Excellent communication and presentation skills for interactions with technology team members, SBU stakeholders, company leadership, vendors and customers.

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