Wheelocity - Assistant Manager - Consumer Experience
2 months ago
- This Role is responsible for leading and optimizing the overall consumer experience strategy across all touchpoints.
- This role involves understanding consumer behavior, improving customer satisfaction, driving engagement, and fostering brand loyalty.
- The Manager will collaborate with cross-functional teams to implement customer-centric initiatives, oversee customer service operations, analyze feedback, and design processes that enhance the consumer journey.
Key Responsibilities:.
Develop and Execute Consumer Experience Strategy:.
- Design and implement a comprehensive consumer experience strategy aligned with the company's goals and brand values.
- Identify key touchpoints across the consumer journey and create initiatives to improve engagement and satisfaction.
Cross-Functional Collaboration:.
- Partner with Launch, marketing, product development, sales teams to ensure a seamless and cohesive experience across all channels.
- Work closely with data analytics teams to track and analyze consumer behavior and feedback.
Customer Feedback and Insights:.
- Monitor and analyze customer feedback from various sources (surveys, social media, reviews, etc. ) to identify trends and areas for improvement.
- Implement processes to collect actionable insights and use them to enhance the consumer experience.
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Chennai, Tamil Nadu, India Wheelocity Fresh Private Limited Full timeConsumer Experience Manager Job SummaryThis role is responsible for leading and optimizing the overall consumer experience strategy across all touchpoints at Wheelocity Fresh Private Limited.Main Responsibilities:Develop and execute a comprehensive consumer experience strategy aligned with the company's goals and brand values.Identify key touchpoints across...
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