Wheelocity - Assistant Manager - Consumer Experience

2 months ago


Chennai, India Wheelocity Fresh Private Limited Full time

- This Role is responsible for leading and optimizing the overall consumer experience strategy across all touchpoints.

- This role involves understanding consumer behavior, improving customer satisfaction, driving engagement, and fostering brand loyalty.

- The Manager will collaborate with cross-functional teams to implement customer-centric initiatives, oversee customer service operations, analyze feedback, and design processes that enhance the consumer journey.

Key Responsibilities:.

Develop and Execute Consumer Experience Strategy:.

- Design and implement a comprehensive consumer experience strategy aligned with the company's goals and brand values.

- Identify key touchpoints across the consumer journey and create initiatives to improve engagement and satisfaction.

Cross-Functional Collaboration:.

- Partner with Launch, marketing, product development, sales teams to ensure a seamless and cohesive experience across all channels.

- Work closely with data analytics teams to track and analyze consumer behavior and feedback.

Customer Feedback and Insights:.

- Monitor and analyze customer feedback from various sources (surveys, social media, reviews, etc. ) to identify trends and areas for improvement.

- Implement processes to collect actionable insights and use them to enhance the consumer experience.

(ref:iimjobs.com)

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