Wheelocity - Senior Consumer Experience Strategist

3 weeks ago


Chennai, Tamil Nadu, India Wheelocity Fresh Private Limited Full time

Consumer Experience Manager Job Summary

This role is responsible for leading and optimizing the overall consumer experience strategy across all touchpoints at Wheelocity Fresh Private Limited.

Main Responsibilities:

  • Develop and execute a comprehensive consumer experience strategy aligned with the company's goals and brand values.
  • Identify key touchpoints across the consumer journey and create initiatives to improve engagement and satisfaction.
  • Collaborate with cross-functional teams to implement customer-centric initiatives and oversee customer service operations.
  • Monitor and analyze customer feedback from various sources to identify trends and areas for improvement.

Key Skills:

  • Strategic thinking and problem-solving skills.
  • Excellent communication and collaboration skills.
  • Ability to analyze data and drive insights.
  • Customer-centric approach and passion for delivering exceptional experiences.


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