Wheelocity - Senior Consumer Experience Strategist
3 weeks ago
Consumer Experience Manager Job Summary
This role is responsible for leading and optimizing the overall consumer experience strategy across all touchpoints at Wheelocity Fresh Private Limited.
Main Responsibilities:
- Develop and execute a comprehensive consumer experience strategy aligned with the company's goals and brand values.
- Identify key touchpoints across the consumer journey and create initiatives to improve engagement and satisfaction.
- Collaborate with cross-functional teams to implement customer-centric initiatives and oversee customer service operations.
- Monitor and analyze customer feedback from various sources to identify trends and areas for improvement.
Key Skills:
- Strategic thinking and problem-solving skills.
- Excellent communication and collaboration skills.
- Ability to analyze data and drive insights.
- Customer-centric approach and passion for delivering exceptional experiences.
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Chennai, Tamil Nadu, India Wheelocity Fresh Private Limited Full timeWe're looking for a Channel Partners Experience Manager at Wheelocity to enhance the overall experience for our channel partners.The ideal candidate will play a key role in attrition control, timely payouts, ticket resolution, and engagement activities to achieve a positive Channel Partner NPS.Work closely with channel partners to identify areas for...
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