Training & Quality Head - Personal Loans/Voice Process - Call Center

HIRING ALERT Head Call Centre Collections (Personal Loans)Location: MumbaiIndustry: NBFC/BFSI/BPO Collections & Call Centre OperationsExperience: 1020 yearsWe are looking for a dynamic leader to head our collections call centre operations for the Personal Loan segment. The ideal candidate will have expertise in collections strategy, internal and external...

Job Description – Head Quality & Training (Collections – Personal Loan Call Centre)Location: MumbaiDepartment: Collections – Personal Loan (Call Centre)Reports to: Head – CollectionsRole SummaryThe Quality & Training Head will be responsible for designing, implementing, and monitoring quality and training frameworks for the Personal Loan collections...

As the Head of Training & Quality for our Customer Experience Centre, you will be a pivotal leader driving strategic initiatives to elevate customer engagement and service excellence. This role requires a seasoned professional in building and scaling training and quality frameworks for large contact centres. You will lead the transformation of our training...

About Retail Portfolio Management Group The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the Rural lending business of the bank About the...

Position: Call Center Telesales Agent Department: Customer Service Reports To: Call Center Manager/Telesales Team Lead Overview: The Call Center Telesales Agent is responsible for driving online 2w / 3w / 4w loan product sales through proactive selling techniques and exemplary customer service. This role requires strong communication skills, sales acumen,...

**Urgent Process Trainer Opening at Leading BPO Company in Mahape, Navi Mumbai** **Position**: Process Trainer - Operations (Voice) **Operations**: Telesales Voice (Inbound & Outbound) **Client Geography**: United States **Work Shift**: Night Hours (IST) **Work Location**: Mahape, Navi Mumbai **Role Type**: Full Time - Permanent **Monthly Bonus**:...

Basic Function The Operational Quality Associate is responsible for the quality assurance and training of the Hagerstown and Glendale service teams and also 3rd party international service providers EXL and SPI. Additional responsibilities include creating and maintaining training and knowledge reference material used by all service teams and participating...

**Manager Call Center Mumbai One of India’s Largest Company** Max TCTC - 15 Lacs JOB SPECIFICATION ABOUT THE DEPARTMENT - An overview of the department and the role it plays to contribute to the organizational objective_ Inside Sales is responsible for: 1. Generating Leads through Call Centers and passing them to Field Teams for closures 2. Ensure...

Mumbai, Ghatkopar Job Openings for 58 Call Center Executive Jobs for Freshers in Ghatkopar having Educational qualification of : Higher Secondary, Secondary School, Other Bachelor Degree with Good knowledge in Communication Skills,Domestic BPO,Voice Process etc. - Experience- 0 - 1 Years- Salary- 1 Lac 50 Thousand To 2 Lac 25 Thousand P.A.- Industry- ITES /...

**Handling calls**: Handle inbound calls from customers in different countries and time zones - **Resolving issues**: Resolve customer queries, complaints, and grievances - **Managing expectations**: Manage customer expectations - **Documenting interactions**: Maintain accurate records of customer interactions using CRM software - **Providing information**:...