Call Center Operator

2 days ago

Mumbai, India Core Careers Pvt Ltd Full time

**Manager Call Center Mumbai One of India’s Largest Company**

Max TCTC - 15 Lacs

JOB SPECIFICATION

ABOUT THE DEPARTMENT
- An overview of the department and the role it plays to contribute to the organizational objective_

Inside Sales is responsible for:
1. Generating Leads through Call Centers and passing them to Field Teams for closures
2. Ensure Revenue is generated through the Leads generated
2. Directly & indirectly ensure revenue generation for the company

PURPOSE OF THE JOB
- An overview of the job and its contribution to the organizational objectives (not more than 100 words)_

1. Manage Call Centers for Lead Generation
2. Liason with Field Teams for Revenue Generation
3. Ensure proper delivery of all campaigns at the call centers to generate adequate Leads for the Field Teams
4. Improvise the existing campaigns or identify new touch points/ campaigns to generate opportunities leading to revenue generation
5. Ensure Quality Leads are generated through the Call Centers
6. Onboarding new partnerships by working with partner management teams to build viable revenue proposition for Inside Sales team

DUTIES & RESPONSIBILITIES
- Main duties, tasks and responsibilities of the role_

Main duties are as follows:
1. Liaison with the call center teams and drive the daily & weekly Lead & Revenue targets
2. Liaison with the Field teams, share and drive revenue targets
3. Conduct weekly & monthly reviews with the call centers
4. Ensure data adequacy & optimum utilization of data
5. Ensure all campaigns perform to optimum level
6. Esnure revenue is generated by Field Teams on the Leads genertaed by the Call Center
7. Identify gaps in processes and take necessary actions
8. Ensure creation of dashboards and sharing the same with the internal and external teams
9. Improve Agent Productivity
10. Ensure timely Certification, OJT & Training of Agents in all centers through T&Q Team
11. Ensure proper Training module / script creation, revision and adherence as per process requirement with the help of T&Q
12. Calibrate/ Brage calls for all centers along with T&Q
13. Manage customer / channel escalations
14. Business planning of the LOB which includes head count planning, budget provisioning and billing

if interested please send your resume with the following details

1. Years of Experience

2. Current CTC

3. Expected CTC (Please mention a value within budget)

4. Notice Period

5. Earliest date you can meet for a physical meeting.

**Salary**: ₹100,000.00 - ₹125,000.00 per month

**Benefits**:

- Life insurance
- Provident Fund

Schedule:

- Fixed shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Mumbai, Mumbai Suburban - 400051, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Team management: 2 years (required)
- tele sales: 5 years (required)
- total work: 5 years (required)

**Language**:

- Hindi (preferred)

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