Call Center Telesales Agent

2 days ago

Mira Road Mumbai Maharashtra, India VQualify Full time

Position: Call Center Telesales Agent

Department: Customer Service Reports

To: Call Center Manager/Telesales Team Lead

Overview: The Call Center Telesales Agent is responsible for driving online 2w / 3w / 4w loan product sales through proactive selling techniques and exemplary customer service. This role requires strong communication skills, sales acumen, and the ability to handle customer queries effectively.

Key Responsibilities:
Sales & Lead Generation: -Make outbound calls to potential customers who have dropped leads on digital channels to promote auto loan products and services. -Understand customer needs and recommend suitable products/services. -Help customers take online loan journeys and get loan sanction letters. -Achieve and exceed monthly sales targets.

Customer Service & Management: -Handle customer inquiries, providing appropriate solutions and alternatives within the time limits. -Process customer orders, ensuring all information is accurate. -Keep records of customer interactions, transactions, comments, and complaints.

Product Knowledge: -Stay up-to-date with loan products features, benefits, pricing, Rate of interest, EMI, Tenure and other promotional offers. -Educate customers about the features and benefits of products and services.

Team Collaboration: -Work closely with team members to ensure consistent high-quality service and to share best practices. -Attend team meetings and training sessions.

Data Management: -Maintain accurate records of calls made and specify the outcome on each call. -Update customer records in the company's database as required.

Compliance: -Adhere to all company policies, procedures, and ethical standards. -Ensure compliance with data protection regulations.

Qualifications & Skills:

- High school diploma or equivalent; college degree preferred.
- Previous telesales experience, preferably in an auto loan / vehicle insurance call centre environment.
- Strong communication skills, both verbal and written.
- Proficient in computer skills, including CRM software and MS Office.
- Ability to handle stressful situations and remain calm under pressure.
- Exceptional negotiation and persuasion skills.
- Excellent active listening, problem-solving, and organisational skills.
- Fluency in English, Hindi & Marathi

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay

Work Location: In person

**Speak with the employer**
+91 9967375641

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