Senior Renewal and Growth Specialist

3 weeks ago


Thiruvananthapuram, Kerala, India Deltek Full time

Day to day responsibilities for the Senior Renewal & Growth Specialist (R&G Specialist) may include, but are not

limited to:

Forecasts, builds, and manages pipeline on a rolling 180-day basis, maintaining accurate documentation

and statuses in Salesforce, Gainsight, etc.

Drives and closes renewal opportunities within assigned territory. This includes creating proposals and

contracts, renewal documentation, quotes, and amendments including as upgrades, downgrades, pricing,

transfers, and migrations, ensuring timely and accurate processing of renewals

Executes account plans that align with revenue growth targets, including renewal/multi-year renewal

strategies and expansion roadmaps

o Identifies and pursues expansion opportunities by aligning product solutions and add-ons with

customers' evolving needs and goals. Migrates existing customers from legacy plans onto new

packaging and pricing

o Retains and increases revenue in existing customer accounts by positioning desirable terms and

competitive uplift targets, and proactively providing product renewal date, pricing details, and

inquiry resolution to the customer

o Tracks and analyzes financial renewal forecasts metrics, tracking progress against targets and

timelines, monitoring dashboards and account health indicators, and proactively addresses risks to

retention or satisfaction, providing updates to management and Customer Success Managers

Collaborates with Sales, Customer Success Managers, Legal, and Finance teams to ensure customer

requirements are met and to provide a seamless customer experience and achieve renewal, uplift,

retention, and expansion revenue targets, and to ensure successful, timely renewals and reduced churn

risk

Maintains up-to-date knowledge of Deltek's competitive positioning in the marketplace

Collaborates with Sales Operations to guide tool/process improvements and best practices

Provides feedback to Renewal & Growth leadership to optimize the renewal experience

Analyzes customer feedback to capture product expectations, experience, satisfaction, and abandonment

propensity in the CRM system

Qualifications :

5+ years of experience in Customer Success, Account Management, or Sales, with a focus on revenue

growth and retention

Intermediate proficiency in Salesforce and Gainsight

Experience with forecasting or revenue tracking

Bachelor's degree in Business or a related field preferred



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