ServiceNow Business Analyst

5 days ago

Pune, India Nteksol Full time

Description:We are seeking an experienced ServiceNow Business Analyst with a strong background in telecom B2B environments. The ideal candidate should have extensive experience in Service Management, Trouble-to-Resolve (T2R), and Assurance processes, along with hands-on exposure to various ServiceNow telecom Responsibilities:- Gather, analyze, and document business requirements with clear traceability.- Work closely with cross-functional global stakeholders (including Germany/Europe).- Design and support end-to-end solutions aligned with IT architecture standards.- Build customer journeys, workflows, capability maps, and solution blueprints.- Support and validate ServiceNow TMT, OMT (Order Management for Telecommunications), and SOM (Sales & Order Management) modules.- Facilitate review sessions, backlog refinement, and sprint ceremonies in an Agile/SAFe environment.- Perform data mapping, workflow modelling, process optimization, and integration analysis.- Collaborate with development and QA teams for solution delivery and UAT.- Utilize Jira, Confluence, and Agile tools for documentation and project Skills & Expertise:- 8+ years of experience as a Business Analyst in ServiceNow.- Proven expertise in: - ServiceNow TMT, SOM, OMT modules - Telecom domain (BSS/OSS, wireline connectivity, workflows) - Assurance and Trouble-to-Resolve processes- Strong understanding of: - Requirements engineering and backlog management - Integration frameworks, workflows, and process automation- Hands-on knowledge of SAFe Agile methodology.- Experience with global stakeholder engagement.- Strong communication, documentation, and leadership skills.- Experience in AI-driven analysis tools (added advantage). (ref:hirist.tech)

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