Customer Support Specialist

2 weeks ago

Bengaluru, India Native Teams Full time

Would you like to take on a new challenge in the field of Customer Experience in a successful quick growing international company?


Native Teams is the work payments platform that offers solutions for freelancers, remote workers and businesses around the world. We provide all the tools for a modern worker; from invoicing tools, to payment options, employment solutions and much more.


We have just closed a seed round, and now we’re looking for a Customer Support Manager to bring their wider knowledge so that we can continue getting our product and service more widely known and used.



Location: Remote

Type: Permanent

Salary Range: Flexible



Key Responsibilities

  • Develop and maintain excellent client relationships
  • Maintain customer contacts to enable accurate tracking and reporting
  • Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions.
  • Provide service and support to internal and external customers via phone, video call, email, and live chat
  • Managing and documenting member interactions using Asana as CRM
  • Other duties as assigned.



Qualifications & Requirements



  • Working in 3 rotating shifts, 5 days a week: 1st shift from 6 am until 2 pm IST , second shift from 9 am until 5 pm IST , and third shift from 2 pm until 10 pm IST .
  • Previous experience in a customer-facing role, ideally one where you have had the opportunity to engage with customers
  • Have a spirit for learning
  • Adaptable: able to work independently and collaboratively within the team and across departments, communicating complex and technical information verbally and in writing to all levels of the organization and customers
  • Familiarity with workflow software (Asana, Front/Hubspot) is a plus
  • Excellent written and spoken English
  • Attention to detail
  • Having a strong sense of professional pride
  • Team player
  • A thirst for knowledge and professional development
  • Bonus: Previous SaaS or Fintech experience



Benefits

  • Dynamic and extremely interesting work in a young and successful international company
  • Joining in the early stages of growth where your input is crucial
  • Flexible work environment
  • Competitive salary
  • Exclusive experience working in the ever-changing world of fintech
  • Countless opportunities for professional and personal growth
  • Additional bonuses and rewards



Our business touches thousands already and can reach millions. The core problems we solve - flexible international payments and increased certainty in a remote working environment - have never been more important.

We operate a flexible working environment - based on mutual respect - and work hard to make sure all our team members feel empowered and gain a sense of achievement from their work.

Our foremost goal is for all our team members to build the most fulfilling careers with us, working in roles that they thoroughly enjoy and from which everyone derives real professional satisfaction.

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