Support Specialist II, Customer Support

4 weeks ago

Bengaluru, India Livestream Full time
Support Specialist IIVimeo’s Customer Support team is searching for a hardworking, technical, passionate, and analytical independent contributor to oversee our Support efforts as a

Support Specialist II.

The ideal candidate will thrive in a fast-paced environment and have a passion for deep-diving into technical troubleshooting and providing the highest quality responses to incoming user questions.This role will report to a Customer Support Manager/ Senior Manager and will contribute directly to Vimeo’s Support efforts – with focus on troubleshooting and responding to escalated issues, contributing towards insights reporting, and collaborating with teammates to ensure the highest quality support.What you’ll do:Deliver high quality, timely responses to support tickets submitted by customersCollaborate with Support teammates around the globe to help manage ticket queues and troubleshoot issues reported by users as well as staffContribute to support-related documentation, processes, and workflowsAssist in tracking and reporting on customer pain points, feature requests, and other feedback to be shared with Product and Engineering stakeholdersBecome an expert in all things Vimeo so that you can effortlessly translate complicated technical concepts into direct and effective terms for customers to understandRun point on outages or other severe issues, updating our public-facing status page and updating the global Support team as there are developmentsKnowledge, skills, and abilities:2+ years in a support/customer service role/experience and a passion for archiving the highest level of customer satisfactionFamiliarity with video technology and other technical concepts and processes; specifically in the video editing space.Excellent written and spoken english communication skillsA knack for investigating unexpected technical issues and determining the cause(s)Ability to support our global customer base in a 24/7/365 environmentA quick learner, that thrives in a fast paced, high energy environmentExperience in a omni-channel support organization, providing support via tickets, phone and chatProactive mindset in approaching day to day workExperience with Zendesk or other ticketing systems a plusExperience with professional video editing software (example include Adobe Premiere, Avid Media Composer, DaVinci Resolve, Apple Final Cut Pro) a plusAbout Us:Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

  • Support Specialist II, Customer Support

    4 weeks ago

    Bengaluru, India Livestream Full time

    Support Specialist II  Vimeo’s Customer Support team is searching for a hardworking, technical, passionate, and analytical independent contributor to oversee our Support efforts as a Support Specialist II. The ideal candidate will thrive in a fast-paced environment and have a passion for deep-diving into technical troubleshooting and providing the...

  • Support Specialist II, Customer Support

    1 week ago

    Bengaluru, India Livestream Full time

    Support Specialist II  Vimeo’s Customer Support team is searching for a hardworking, technical, passionate, and analytical independent contributor to oversee our Support efforts as a Support Specialist II. The ideal candidate will thrive in a fast-paced environment and have a passion for deep-diving into technical troubleshooting and providing the...

  • Support Specialist II, Customer Support

    2 days ago

    Bengaluru, India Livestream Full time

    Support Specialist II Vimeo’s Customer Support team is searching for a hardworking, technical, passionate, and analytical independent contributor to oversee our Support efforts as a Support Specialist II. The ideal candidate will thrive in a fast-paced environment and have a passion for deep-diving into technical troubleshooting and providing the...

  • Customer Support Executive

    2 months ago

    Bengaluru, India Aegis Customer Support Services Pvt Ltd Full time

    Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the...

  • Customer Support

    1 month ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - Altruist Technology Private Limited Process: - Ezeetap HQ Role: - Customer Support Qualification: - Degree Mandatory Language: - English and Hindi Experience: - 1 Years of Experience in Customer Support Salary: - 23KCTC Location: - Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka...

  • Customer Support

    1 month ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name : Altruist Technology Designation: - Customer Support (Semi Voice Process) Languages: English + Hindi or Tamil or Telugu Experienced should be in BPO Company Salary: - 25K CTC Location: - Kudlu Gate,Krishna Reddy Industrial Area,Hosapalaya ,Muneshwara Nagar ,Bengaluru -560068 **Salary**: ₹25,000.00 per month Schedule: - Day...

  • Customer Support Associate

    3 days ago

    Bengaluru, India Child Support Foundation Full time

    Role-customer support Associate qualification-puc/Graduate Languages-english Hindi sal-17000-20000 **Job Types**: Full-time, Permanent, Fresher Schedule: - Day shift - Monday to Friday - Morning shift Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher...

  • Customer Support Associate

    5 days ago

    Bengaluru, India Child Support Foundation Full time

    Compnay: Altuist Role :Customer support Associate Qualification: Graduate Languages:Eng ,Hin Loc:kudlu :Gate Timeings:Mon-Fri **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹17,000.00 - ₹21,000.00 per month Schedule: - Day shift - Monday to Friday Supplemental pay types: - Performance bonus - Quarterly bonus - Yearly...

  • Customer Support Associate

    2 weeks ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    1. **Job Title: International Customer support** 2. Quantification - PUC and Graduate (Bangalore University) 3. Pay Grade: 18K -32K take home 4. Shift Timing: Rotation shift 5. Free Transportation within 20Km 6. Language: Excellent English + Any Regional languages 7. Working days: 5 Days working 2 rotational week off. 8. Benefits: Cab for within 20 Km 9. 3...

  • Customer Support Executive

    1 week ago

    Bengaluru, India Child Support Foundation Full time

    Hindi is mandatory - Initiating calls with potential customers over the phone. - Asking questions to engage customers and keep the conversation going. - Listening to the customers' needs to generate repeat sales. - Gathering and documenting customer information, payment methods, purchases, and reactions to products. - Keeping up to date on all products and...

  • Customer Support

    1 week ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Identify and assess customers’ needs to achieve satisfaction Pay: ₹12,000.00 -...

  • Customer Support

    3 days ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - Startek Ageis BPO Process: - Phone Pe(Voice ) Qualification: - Graduates Languages: - English and Hindi Experinece: - 0-1 Years of Exerinece in BPO Shifts: - Rotational Shift Female: - 7AM - 8PM Male: - 7AM - 12AM Salary: - 23,000/- CTC + Quarterly Bonus 3,894 Location: - Shivaji Nagar Pay: ₹23,000.00 per...

  • Customer Support

    5 days ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - ONE POINT ONE SOLUTIONS Languages: - English + Hindi Qualification: - Graduation manadatory Salary: - 35K + Incentives Experience: - only in B2B Sales Working Days: - 6 Days of Working (Sunday fixed holiday) Timings: - 9:00 Am - 6:00 PM Location: - Near Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka...

  • Seller Support Associate

    2 months ago

    Bengaluru, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    STARTEK _SELLER SUPPORT Bto B - Voice process -Outbound English & Hindi Mandatory Rotational Shift -Day Shift Fresher to Experience Rotational Off - 6days working Work from Office Looking for Immediate Joining Walk-in's Interview - Monday to Saturday Timings - 10AM to 4PM A- Nos., 70, sringar, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara...

  • Customer Support Associate

    2 months ago

    Bengaluru, India child support foundation Full time

    **Salary**: ₹10,320.59 - ₹31,784.34 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Shift allowance Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass)...

  • Customer Support Representative

    4 days ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Responsible to handle the queries and complaints from Flipkart customers on inbound calls. - Provide information including Delivery time and other queries related to the product. - Fulfill invoice requests on purchased products. - Should have a minimum of 1 Year experience in BPO. - Should be proficient in spoken English and Hindi. Pay: ₹15,000.00 -...

  • Customer Support Executive

    1 week ago

    Bengaluru, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    Work from Office - Qualification: Any Graduate - Experience: - 1 Year - 6 Days working - Rotational Shifts : (8 am - 8 pm) /9 hrs 1 Rotational Off - Work from Office - Salary CTC: Upto 25,000/- per month* - Quarterly Bonus: 3,744 **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Commuter assistance - Provident Fund Schedule: -...

  • Support Specialist I, Customer Support

    2 months ago

    Bengaluru, India Vimeo, Inc. Full time

    At Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support.What you'll do:Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint.Rotate through our 24x7 shifts...

  • Customer Support Executive

    3 days ago

    Shivaji Nagar, Bengaluru, Karnataka, India Child Support Foundation Full time

    **Hiring for Voice Process** Minimum qualification - Graduate Minimum experience - 0-1 yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8 LPA to 3.5 LPA Job Location - Shivajinagar, Bangalore **Job Types**: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹25,000.00 per month **Benefits**: - Paid sick time - Paid...

  • Customer Support Executive

    16 hours ago

    JP Nagar, Bengaluru, Karnataka, India Child Support Foundation Full time

    **Hiring for Voice Process** Minimum qualification - Graduate Minimum experience - 0-1 yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8 LPA to 3.5 LPA Job Location - Shivajinagar, Bangalore **Job Types**: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹25,000.00 per month **Benefits**: - Paid sick time - Paid...