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Customer Support Intern

2 months ago

Bengaluru, India Contlo Full time

About Contlo:
Contlo enables Ecommerce and D2C brands build and deliver personalized customer experiences at scale across channels.

We believe that eCommerce is changing the way how our society operates and especially direct-to-consumer commerce is allowing bottom's up entrepreneurship to flourish.

We at Contlo are on a mission to Enable eCommerce for millions of SMEs and brands by helping them increase their sales.

We as founders have worked at some of the largest eCommerce companies like Amazon and the largest hyperlocal ecom and vertical eCom companies.

We think that eCommerce penetration as a percentage of total retail spend is gonna increase dramatically in the next decade. where it would become more than 50% of total retail dollar spend and a large portion of it would be driven by small eCommerce entrepreneurs and new age direct-to-consumer brands.

About the internship:
Contlo is looking for a Customer Support/Experience Specialist Intern to join our growing team. As a Customer Support/Experience Specialist Intern, you will be responsible for delivering exceptional customer support and ensuring a seamless experience for our customers. You will work closely with our customers to help them navigate our platform, answer questions, and resolve any issues that may arise.Responsibilities:

- Assist customers in navigating our platform and provide guidance on how to use our tools effectively
- Troubleshoot and resolve any issues that customers may face
- Ensure that all customer inquiries are responded to in a timely and professional manner
- Escalate complex issues to senior team members when necessary
- Collaborate with other team members to ensure a seamless customer experience
- Identify opportunities to improve customer support processes and implement solutions
- Assist in creating and updating support documentation, including FAQs and knowledge base articles
- Monitor customer satisfaction and identify areas for improvement

Qualifications:

- Currently pursuing a degree in Business, Marketing, Communications, or a related field
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and ability to think on your feet
- Ability to work independently as well as part of a team
- Attention to detail and ability to multitask
- Comfortable working in a fast-paced, rapidly changing environment
- Strong customer service orientation
- Prior experience in customer support or related fields is a plus

**Job Type**: Internship
Contract length: 3-6 months

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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