KAM Onboarding

9 hours ago


New Delhi, India Sales & Profit Full time

Role: Key Account Manager – OnboardingLocation: MumbaiExperience: 6–10 years | Industry: SaaS / Enterprise Tech / B2B SolutionsAbout the RoleWe’re looking for a Key Account Manager – Onboarding who will lead customer onboarding journeys for newly acquired enterprise accounts. This role focuses on ensuring successful implementation, smooth go-live, and measurable customer adoption.You will work cross-functionally with Customer Success, Product, and Tech teams to deliver an exceptional first experience to clients and establish the foundation for long-term success.Key Responsibilities- Manage end-to-end onboarding of enterprise clients from project kickoff to go-live. - Partner with internal teams to ensure timely deployment and high adoption of the solution. - Act as the primary client contact during onboarding—facilitating communication, expectation setting, and issue resolution. - Drive customer satisfaction and readiness metrics post-deployment. - Track onboarding milestones, prepare status reports, and ensure value realization within the first 90 days. - Support handover to Customer Success teams for account growth and retention.Ideal Candidate Profile- 6–10 years of experience in Customer Success, Account Management, or Implementation for B2B SaaS / Tech platforms. - Strong project ownership and ability to manage multiple enterprise onboarding projects simultaneously. - Excellent client communication and stakeholder management skills. - Ability to translate business requirements into solution-oriented onboarding plans. - Strong problem-solving, presentation, and analytical abilities.


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