DTDC - Assistant Zonal Channel Manager - West

Company Details:

DTDC Express Limited is India's leading express parcel service provider. DTDC is the pioneer of the franchising concept in the industry and operates one of the largest parcel delivery networks in India. Through its strategic partnership with Europe's DPD group which is backed by Le Groupe La Poste - the French Postal organization, DTDC's global network and reach offers end-to-end solutions for parcels with diversified offerings such as Express Domestic & International, Supply Chain Solutions, 3PL, Warehousing, E-commerce, E-Fulfilment and Cross-Border Solutions. DTDC's expansive footprint spans across USA, UK, Canada, UAE, Australia, China, Singapore and major Asian countries, through its own operations, joint ventures and business associates.

Established in 1990 and headquartered at Bengaluru, DTDC engages a field workforce of more than 35000 resources with 7 Zonal offices, 20 strategically located Regional Offices and over 522 operating facilities spread across India. DTDC Express Limited has its presence in more than 500 district headquarters through its large network of more than 10,500+ franchisees and extends services to over 10,000+ Pin codes while handling more than 12 million shipments every month. DTDC Express Limited is an ISO 9001:2015 Certified by DNV. DTDC's market leadership is further validated by several awards and recognition from customers, superior brand experience, and sustainability which include recognition as - National Award for Exemplary Position- under Express/Courier category at CII Scale Awards 2016.

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Location: Mumbai (Goregaon)

Working Days: Monday - Saturday

Time: 9:30AM - 6:00PM

Role: Assistant Zonal Channel Manager

Overview:

The role is responsible to grow the existing channel partnerships and establish new retail channel sales. This would call for appointing and running a healthy network of franchisees in market to achieve desired sales numbers. The position is also responsible for training and developmental needs of the channel workforce and the franchisees in the respective zone.

Key Responsibilities:

STRATEGIC / TACTICAL:

- Develop new and taking care of existing channel partners and managing team of existing selling associations for improved performance

- Ensure partner compliances with sales polices of DTDC

- Explore new opportunities while continuing to develop the existing ones in the respective zone

- Recruit and select manpower; train and lead channel sales force and sales representatives based on the needs

- Provide market information (competition, potential and market data) to the channel partners in the zone and also to the overall business

- Provide inputs in finalization of the revenue/ sales targets for the set of partners being handled

OPERATIONAL:

- Manage & drive multi-city sales team within the zone, target planning, distribution & tracking

- Monitor And Report on marketing activities and provide relevant management information aligned with the centralized marketing team

- Take feedback on customer requirement with respect to new products and services

- Overlook and ensure maintenance of ambience in the stores to improve customer experience based on the feedbacks

- Ensure that the correct product mix is being displayed and promoted through the channel partners in respective franchisees

- Impart on-the-job training to improve product knowledge and selling skills of channel sales team

- Provide support in implementation of company policies for planned market share

- Ensure day to day smooth running of channel operations particularly on deliveries as per promise & other dealer related issues