Lead - Shared Services

1 month ago

Mumbai, India Alkem Laboratories Ltd. Full time

About Alkem:


Alkem Laboratories Limited is an Indian multinational pharmaceutical company headquartered in Mumbai, that manufactures and sells pharmaceutical generics, formulations and nutraceuticals in India and globally over 50 countries. We have consistently been ranked amongst the top five pharmaceutical companies in India. Our portfolio includes illustrious brands like Clavam, Pan, Pan-D, and Taxim-O, which feature amongst the top 50 pharmaceutical brands in India.


Purpose of the role:


Lead the overall global competency center being setup for Alkem group of companies.


Essential Duties and Responsibilities:


  • Shared Services Strategy and Planning:

Develop a comprehensive shared services strategy aligned with the company's business objectives, operational priorities, and growth initiatives.

Conduct market research and benchmarking to identify best practices, industry trends, and opportunities for process optimization and standardization.

Collaborate with senior leadership to define the scope, goals, and success metrics for shared services implementation and performance measurement.


  • Functional Integration and Consolidation:

Lead the design and implementation of shared services models for finance, HR, procurement, IT, and other functional areas, ensuring alignment with business requirements and regulatory compliance.

Define service level agreements (SLAs), key performance indicators (KPIs), and governance mechanisms to monitor and measure the performance of shared services functions.

Establish cross-functional teams and working groups to facilitate the integration, consolidation, and standardization of business processes, systems, and data across departments and locations.


  • Process Optimization and Automation:

Identify opportunities for process optimization, automation, and digitization within shared services operations to enhance efficiency, accuracy, and scalability.

Partner with IT and digital transformation teams to evaluate, select, and deploy shared services platforms and tools that support process automation and data-driven decision-making.

Establish a culture of continuous improvement within shared services operations, encouraging feedback, innovation, and collaboration among team members.

Monitor and analyze performance metrics, operational data, and customer feedback to identify areas for improvement and implement corrective actions as needed.

Regularly report on shared services performance, achievements, and challenges to senior leadership, providing insights and recommendations for optimization and enhancement.


  • Change Management and Stakeholder Engagement:

Drive organizational change management initiatives to promote the adoption of shared services models, methodologies, and tools across the company.

Engage with key stakeholders, including senior leadership, department heads, and end-users, to communicate the benefits of shared services and address concerns or resistance to change.

Provide training, coaching, and support to employees impacted by shared services implementation, ensuring a smooth transition and alignment with new operating procedures.


Qualification and experience:


Bachelor's degree in Pharma/Business Administration, master’s degree or professional certifications preferred


Minimum of 12 years of experience in shared services, business process outsourcing (BPO), or related fields, with at least 3 years in a leadership role.

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