Team Lead/Asst Manager – Client Service
3 weeks ago
Experience: 3 to 5 years
Education: Any Graduation or Master’s degree or equivalent
Job Description
- Client Account Management
- Customer service
Desired Attributes
- Managing a team size of 4 to 5 members
- Ensuring cases /checks are initiated as per client specifications
- Ensuring consistent quality and delivery
- Deliver as per client timelines
- Sharing Progress sheet / Trackers / MIS with Clients as per client requirement/ specification
- Ensuring continuous adherence to existing guidelines on various aspects of delivery
- Ensuring adherence to people related policies / procedures. Maintaining integrity, discipline and confidentiality
- Managing client escalations and timely resolutions.
Desired Experience
- Managing deliveries as per timelines
- Communicates with clients in a timely manner
- Ability to communicate clearly.
- Ability to handle escalations.
- Persuasion skills
- Product and process Knowledge
- Time management skills
- Proactiveness
- Goal-oriented focus
- People management skills
- Excellent in MS-Office
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