Team Lead/Asst Manager – Client Service

3 weeks ago


Navi Mumbai, India SecureSearch Screening Services Full time

Experience: 3 to 5 years

Education: Any Graduation or Master’s degree or equivalent

Job Description

  • Client Account Management
  • Customer service

Desired Attributes

  • Managing a team size of 4 to 5 members
  • Ensuring cases /checks are initiated as per client specifications
  • Ensuring consistent quality and delivery
  • Deliver as per client timelines
  • Sharing Progress sheet / Trackers / MIS with Clients as per client requirement/ specification
  • Ensuring continuous adherence to existing guidelines on various aspects of delivery
  • Ensuring adherence to people related policies / procedures. Maintaining integrity, discipline and confidentiality
  • Managing client escalations and timely resolutions.

Desired Experience

  • Managing deliveries as per timelines
  • Communicates with clients in a timely manner
  • Ability to communicate clearly.
  • Ability to handle escalations.
  • Persuasion skills
  • Product and process Knowledge
  • Time management skills
  • Proactiveness
  • Goal-oriented focus
  • People management skills
  • Excellent in MS-Office



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