Senior Executive

3 weeks ago

Alwar, Rajasthan, India Birlasoft Full time

Empowered By Innovation

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities.

Role: Sr. Executive

Location: Hyderabad

Experience: 3-5 Years

Key Responsibilities:

  • Team Management:

Oversee and direct a team of IT support technicians, ensuring smooth operations and efficient service delivery.

  • Workload Management:

Manage and distribute the team's workload, prioritize tasks, and ensure timely resolution of support requests.

  • Technical Guidance:

Provide technical guidance and support to team members, helping them troubleshoot issues and resolve problems effectively.

  • Training and Development:

Train new team members on company policies, procedures, and technical skills, and provide ongoing support and development opportunities.

  • Performance Monitoring:

Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity.

  • Conflict Resolution:

Resolve conflicts within the team and between team members and other stakeholders, fostering a positive and collaborative work environment.

  • Communication:

Communicate effectively with team members, management, and other stakeholders, keeping them informed of progress and addressing concerns.

  • Process Improvement:

Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction.

  • Problem Resolution:

Collaborate with the team to effectively diagnose and resolve technical issues, ensuring timely and accurate solutions.

  • Compliance:

Ensure the team adheres to company policies, procedures, and relevant industry standards.

  • Documentation:

Maintain accurate and up-to-date documentation of IT support processes and procedures.

  • Continuous Learning:

Stay abreast of the latest technologies and trends in IT support, providing ongoing training and development for the team.

Skills and Qualifications:

Educational Qualification:

  • Engineering Diploma/BE Degree /BTech

Certifications(Good to Have):

  • ITIL V4
  • Microsoft Azure Administrator / Windows Server Hybrid Administrator Associate

Technical Skills:

  • Hands on experience in Azure AD & On-prem management
  • Hands on experience in Intune - Policy creation & implementation
  • Hands on experience in Windows Server Management
  • Hands on experience in MDE & compliance management
  • Hands on experience in Qualys tool in vulnerability management
  • Having good knowledge in VLAN & Network troubleshooting
  • Having good knowledge in Netskope cloud proxy solution
  • Having good knowledge in DLP
  • Having hands experience in various Audit management like ISO 27001, PCIDSS etc

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