Store Director

2 weeks ago

New Delhi, India Lladró, S.A. Full time

Job Description – Store Director – Lladró, SPA Lifestyle Pvt. Ltd.

JOB TITLE                                                      Store Director

 

BRAND                                                        Lladró

 

REPORTING TO                                          Business Manager – North

 

LOCATION                                                    Boutique - MG Road, Sultanpur, Delhi


About Lladró

We are the world’s leading Spanish brand in the design, manufacturing, and distribution of a wide range of art porcelain creations. Ranging from sculpture and lighting to home accessories, Lladró porcelain pieces embody a contemporary, elegant, and exclusive lifestyle. In India, we already operate through 8 Boutiques in metro cities.

Do visit Lladró website: www.lladro.com


MAIN PURPOSE

Managing the day-to-day retail/store operations of the Lladró boutique in accordance to brand standards. Improve commercial performance by increasing sales turnover and maximizing profitability. Primarily responsible for Retail/store Sales. The role will also involve Business Development and making Corporate Sales.


Note: Preference will be given to those with backgrounds in interior design, architecture, or similar home-related fields.


KEY RESPONSIBILITIES

  • Exceeding Sales Budget
  • Converting Project Business through Interior Designers & Architects
  • Providing effective leadership - Managing and motivating team to increase sales
  • Ensuring highest degree of customer service and in-store experience
  • Ensuring brand guidelines and visual merchandising standards are met with
  • Making monthly and weekly sales plans, ensuring execution, delivering needed results
  • Expanding HNI Database - Customer data to be well collected, updated & maintained
  • Defining strategy actions to attract new customers and old customers more often 


Job Profile:


·      Education. Bachelor / Masters – Degree / Diploma (Sales / Retail Sales)

 

·      Experience: 6 plus years of retail sales operational experience with luxury / Premium Brands out of which 3+ years in a managerial position.

 

·      Languages: Fluent English & Hindi

 

·      Skills required:

 

Ø Organized & process oriented

Ø Brand Image Concerned 

Ø Ability to write reports

Ø Self-starter with excellent communication and presentation skills

Ø Serious, proactive and can handle and deal comfortably in a multinational environment.

Ø Strong computer & analytical skills


·      Behavioral competencies:

 

Ø Responds promptly to customer needs and solicits customer feedback to improve services

Ø Manages difficult or emotional customer situations

Ø Demonstrate attention to detail

Ø Ability to effectively present information & respond to questions from groups of managers, clients and customers

Ø Adhere to company policies & procedures

Ø Supports the organization’s goals & values

Ø Commits to long hours of work when necessary to reach goals and completes tasks on time

Ø Meets challenges & resourcefulness

Ø Adapts to changes in the work environment

Ø Generates suggestions for improving work and develops innovative approaches and ideas

Ø Demonstrates accuracy and thoroughness Meets productiveness standards, completes work in a timely manner and strives to increase productivity

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