Gainsight - Monetization Operation Analyst

3 weeks ago

Bengaluru, Karnataka, India Gainsight Software Private Limited Full time

About The Team:

- The Finance Operations (FinOps) team provides and enhances core business services that are the backbone for Stripe.

- FinOps uses data and operational excellence to deliver technology solutions, payroll services, operational excellence, and monetization services to Stripe.

Summary:

- We invite you to consider a position as a Monetization Services Analyst at Stripe, where you will play a vital role in enhancing user experiences through the onboarding of contracts and workflows.

- This position requires collaboration with business partners and engineers to improve financial systems, thereby making a significant impact on Stripe's core operations.

Responsibilities:

- Onboard custom contracts into our billing systems with precision and accuracy.

- Develop and manage scalable billing and collection processes for complex agreements.

- Establish auditable onboarding processes for both new and existing users.

- Collaborate with internal teams to refine processes and proactively anticipate business needs.

- Work closely with account managers to address user inquiries regarding onboarding and billing.

- Act as an advocate for customers by sharing feedback with internal stakeholders to drive system improvements.

- Contribute to ongoing process enhancements to optimize operations.

Qualifications.

- 5+ years of experience in client-facing roles, such as customer success, consulting, or account management.

- Demonstrated ability to lead technical discussions and influence outcomes effectively.

- Detail-oriented with a keen understanding of the broader impact of transactions.

- Strong analytical skills with a talent for navigating data to identify solutions.

- Excellent organizational and time management abilities.

- Proven ability to work effectively with a diverse range of individuals, both internally and externally.

- Adaptability in a fast-paced, high-growth environment.

(ref:iimjobs.com)

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