
General Manager
3 days ago
Role Summary :
The DGM/GM - Technical Operations and Deployment will lead end-to-end technical execution across deployment projects and ongoing operations. This role involves managing team, coordinating with cross-functional departments, ensuring compliance and quality, and driving timely and cost-effective deployment and Tech Ops services or infrastructure.
Key Responsibilities Deployment :
- Lead the planning, execution, and monitoring of infrastructure or application deployment projects (system installation, platform integration).
- Define deployment strategies, timelines, and resource plans in coordination with project stakeholders.- Ensure seamless integration with existing systems and minimize downtime during deployments.
Operations Management :
- Drive process improvement initiatives to enhance operational efficiency and reduce costs.
- Implement tools and dashboards for proactive monitoring, incident management, and performance reporting.
Team & Partner Management :
- Should have experience to manage the team of technical operations and deployment.
- Ensure adequate training, staffing, and motivation to the team.
- Monitor and evaluate team performance and ensure adherence to SLAs.
- Mange external partners to ensure quality, timeline and cost effectiveness.
Compliance & Quality Assurance :
- Ensure all deployments and operations adhere to regulatory requirements, industry
standards, and internal SOPs.
- Lead audits, root cause analysis, and corrective actions for technical failures and operational Collaboration :
- Collaborate with product, engineering, customer support, and business team to align technical operations with business needs.
- Act as a key escalation point for complex deployment and operational Skills & Competencies :- Strong understanding of technical infrastructure, systems integration, or telecom and CPaas.
- Ensure all technical operations and deployments meet industry standards, regulatoryguidelines, and internal SOPs.
- Lead audits, inspections, and root cause analysis for operational issues or deployment
failures.
- Hands-on experience with deployment planning, rollout execution, and vendor coordination.
- Collaborate closely with product, technology, and customer team to align operational
capabilities with business requirements.
- Strong problem-solving, leadership, and communication abilities.
- Software knowledge of Java, Linux, SQL, or related skills will be added advantages.
- Hands-on experience with cloud platforms (AWS, Azure, GCP), CI/CD, monitoring tools.
- Own and champion automation and agentic AI adoption as a key metric across organisation
(ref:hirist.tech)-
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