Salesforce Functional Business Analyst

4 weeks ago

Bengaluru, India Evoke HR Solutions Full time

About the Role :

We are seeking a highly skilled and experienced Salesforce Functional Business Analyst to join our dynamic team.

As a Salesforce Functional Business Analyst, you will play a crucial role in analyzing business requirements, designing and implementing Salesforce solutions, and ensuring seamless integration with existing systems.

Key Responsibilities :

Business Analysis :

- Collaborate with business stakeholders to gather and analyze business requirements.

- Elicit, document, and validate functional and non-functional requirements.

- Create detailed functional specifications and user stories.

Salesforce Configuration :

- Configure Salesforce Sales Cloud, Service Cloud, and Experience Cloud to meet business needs.

- Design and implement custom workflows, validation rules, and process builders.

- Create custom objects, fields, page layouts, and record types.

Integration :

- Understand and work with integration patterns (peer-to-peer or middleware) to integrate Salesforce with other systems.

- Collaborate with technical teams to ensure seamless data integration and system synchronization.

Testing and Deployment :

- Develop test cases and test scripts to ensure quality and functionality.

- Participate in system testing, user acceptance testing, and deployment activities.

- Stay updated with Salesforce releases and implement new features as needed.

Support and Maintenance :

- Provide ongoing support and maintenance for Salesforce applications.

- Troubleshoot issues and resolve problems efficiently.

Required Skills and Experience :

Salesforce Certifications : Salesforce Administrator, App Builder, and Salesforce Business Analyst certifications.

Domain Expertise : Strong understanding of the Banking and Insurance domains.

Technical Skills :

- Proficiency in Salesforce configuration and customization.

- Knowledge of Apex programming (nice to have).

- Experience with Salesforce Lightning and its components (Lightning Web Components, Aura Components).

- Familiarity with Salesforce Flows, Email Templates, Omni Scripts, and Flex Cards.

- Understanding of Salesforce release cycles and new features.

Soft Skills :

- Excellent communication and interpersonal skills.

- Strong analytical and problem-solving abilities.

- Ability to work independently and as part of a team.

- Detail-oriented and organized.

Preferred Qualifications :

- Financial Services Cloud, Service Cloud, or Sales Cloud certifications.

- Experience with Jira and Confluence

(ref:hirist.tech)

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