Salesforce Business Analyst

6 days ago


Bengaluru, Karnataka, India YASH Technologies Full time

Job Title:

Salesforce Business Analyst - Innovator

Overview of the Role:

We are looking for a skilled Salesforce Business Analyst to join our team at YASH Technologies. As a key member of our organization, you will play a crucial role in driving business growth and innovation by leveraging your expertise in Salesforce solutions.

Key Responsibilities:

  • Collaborate with cross-functional teams to gather requirements and develop user stories that align with business objectives.
  • Work closely with stakeholders to design and implement effective Salesforce solutions that meet their needs.
  • Optimize business processes and lead CRM group meetings to drive business priorities and improve system adoption.
  • Make recommendations on improvements to the user experience and provide data-driven insights to support decision-making.
  • Review content of each new release and its impact on business processes, reporting back weekly to the Executive team on status updates.
  • Troubleshoot issues related to project functionality, data, or system performance.
  • Generate reports and dashboards to track key performance indicators (KPIs) and provide data-driven insights.
  • Create custom fields, page layouts, reports, dashboards, and workflows.

Requirements and Qualifications:

  • A minimum of 6+ years of experience as a Salesforce Business Analyst.
  • Hands-on experience in Sales Cloud and Service Cloud.
  • Proven ability to plan and oversee Salesforce projects to ensure timely completion within budget.
  • Strong administration and configuration skills in Salesforce.
  • Excellent analytical and problem-solving skills, with the ability to elicit requirements and write clear, concise requirement documents.
  • Familiarity with Agile methodologies and tools like Jira and Confluence.
  • Salesforce certifications are a plus.

Salary Range:

The estimated annual salary for this position is between ₹1,200,000 and ₹2,400,000, depending on qualifications and experience.



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