Head - Operation Excellence

Head - Operation Excellence

Key Responsibilities:

- Lead the design and execution of the organization's business excellence strategy aligned with overall business objectives and customer expectations.

- Drive initiatives that elevate the organization's quality standards, ensuring consistent alignment with customer expectations and business objectives.

- Implement processes that prioritize customer needs and expectations, ensuring high levels of customer satisfaction.

- Use customer feedback to guide quality improvements and ensure that products/services exceed expectations.

- Drive engineering excellence by setting high standards for quality in delivery, including scalability, maintainability, and precision.

- Promote the use of cutting-edge tools, methodologies, and best practices in the engineering teams.

- Ensure data quality and governance within the context of AI/ML model development and deployment.

- Spearhead digital transformation initiatives, focusing on the use of AI and digital tools to streamline operations, reduce manual effort, and improve scalability.

- Develop and deploy digital solutions to optimize quality management, project tracking, and customer feedback processes.

- Implement standardized processes that promote efficiency, agility, and adaptability to change in technology or customer needs.

- Proactively identify and mitigate operational risks related to quality and compliance.

- Work with cross-functional teams to ensure that business excellence initiatives are integrated across the organization.

- Engage and train employees in quality improvement methodologies, fostering a company-wide commitment to excellence.

- Act as a facilitator for cross-functional problem-solving to ensure quick resolution of issues and continuous process optimization.

- Ensure adherence to international and regional quality standards, including ISO certifications, where applicable.

- Implement and oversee internal quality audits, ensuring compliance with all regulatory and industry standards.

- Establish key performance indicators (KPIs) that align with organizational goals.

- Use statistical and analytical tools to assess business performance, providing data-driven insights to guide strategic decisions.

- Track progress and impact of business excellence initiatives, making adjustments where needed to ensure continuous improvement.

- Lead the establishment of a culture of continuous improvement throughout the organization.

- Identify training needs and provide guidance for professional development in quality management techniques.

- Promote sustainability initiatives within the context of business excellence.

- Promote innovation by encouraging team members to develop new solutions and processes to meet emerging business challenges.

- Benchmark performance against industry standards and competitors to maintain a competitive edge.

Key Qualifications:

- Bachelor's or master's degree in engineering, Computer Science, or related fields.

- 10-14 years of experience in business excellence, process optimization, or quality management in the AI/ML or software development industry.

- Demonstrated experience in leveraging AI and automation to optimize internal processes and drive continuous improvement.

- Proven track record of implementing and managing Agile and DevOps frameworks in technology-driven environments.

- Experience managing ISO and CMMI certification processes.

- Strong understanding of Agile, DevOps, CI/CD, and AI/ML principles.

- Strong leadership and communication skills with the ability to influence stakeholders and drive organizational change.

- Excellent problem-solving and decision-making skills.

- Familiarity with quality management tools and project management software (Jira, Azure DevOps).

Key Competencies:

- Ability to integrate AI technologies into business processes, promoting automation and data-driven decision-making.

- Strong focus on ensuring high-quality AI product development and delivery.

- Capable of fostering a culture of ongoing innovation and improvement.

- Prioritize customer needs and ensure products/Services exceed customer expectations.

- Ability to drive organizational change and lead cross-functional teams toward excellence.

- Ability to effectively manage organizational change and overcome resistance to change to effectively communicate complex technical concepts to both technical and non-technical audiences