Delivery Operations Head

3 days ago

Hyderabad, Telangana, India beBeeOperations Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title:
Delivery Operations Head

About the Role:
We are seeking a visionary leader who can steer our operations with a customer-centric approach while promoting team growth and operational excellence.

Key Responsibilities:
Manage P&L of business operations, including developing and executing the overall business strategy. Drive operational improvements for business vertical, optimizing resource allocation across teams and measuring progress against business goals. Manage large, high-performance global teams, improving organizational efficiencies and building scalable business processes and infrastructure.

Requirements:
  • 12+ years of operations experience within a BPO/Contact Centre with last few years managing and running the operations.
  • 5+ years of leading programs with minimum headcount of FTE's across the 24/7 HOOP
  • Experience of working with Technical clients (domain/industry/customer) with expertise in Technical Support will be preferred.
  • Proven track record in leading and motivating large teams, with the ability to attract and nurture talent.
  • Demonstrated success in exceeding performance metrics and contractual obligations.

Preferred Qualifications:
MBA/Pg Degree would be an advantage.

Working Conditions:
5-day WFO and should be ok with UK/US shift.

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