Customer Support Executive
3 weeks ago
Company OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive swift career growth with PinnaclitesPosition Name : Customer Support Executive (Software Product) Years of Experience : 3-4 years Location - Durgapur Qualification - Any Degree No. of open Position - 2Position Summary:Providing prompt, knowledgeable, and effective assistance for a cloud-based software platform. Resolve customer queries related to account setup, product functionality, integrations, and performance, while delivering a seamless support experience via email, chat, or phone. Technically proficient, customer-focused, and capable of translating complex concepts into simple, user-friendly solutions.Primary Skills:Expected Years of Exp Ability to explain Software product concepts and workflow. 3-4 yrs Logical thinking and root cause analysis. 3-4 yrs Ability to work through complex customer inquiries. 3-4 yrs Familiar in SaaS and web platforms. 3-4 yrs Managing multiple tickets or chats efficiently. 3-4 yrs Prioritize and manage the queries / issues. 3-4 yrs Develop strategies to retain clients and reduce churn. 3-4 yrs Monitor customer satisfaction through surveys or feedback and take action to address issues. 3-4 yrsSecondary Skills:Expected Years of Exp Understanding of CRM/helpdesk tools. 3-4 yrs Clear, concise verbal and written communication. 3-4 yrs Working closely with product teams. 3-4 yrsJob Responsibilities:Respond to customer inquiries via email, chat, phone, or ticketing systems. Documentation and writing skills. Diagnose and troubleshoot software issues, bugs, or user errors. Identifying the current and future business process. To do gap analysis. Escalate complex issues to the product development team. Provide onboarding support for new users. Create and maintain user guides, FAQs, and help documentation. Conduct product walkthroughs, webinars, or live training sessions.Interested candidates, kindly share your resume atsunitas@pinnacleinfotech.com
-
Customer Support Associate
1 day ago
Gurugram, New Delhi, Noida, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full timeJob Title: Customer Support AssociateLocation: Gurugram (On-site at Zomato Client End)Job Type: Full-Time (Work from Office)Salary: 25,000 CTC / 20,000 In-HandShift Timings: Rotational Shifts, Rotational Week Off (6 Days Working)About Zomato:Zomato is one of the leading online food delivery and restaurant discovery platforms. We aim to create a seamless...
-
Customer Support Executive
6 days ago
New Delhi, India Jay Maharaj Software Consulting Pvt. Ltd. Full timeRole Description This is a full-time on-site role for a Technical Customer Support Executive at Jay Maharaj Software Consulting Pvt. Ltd. in Ahmedabad. The Customer Support Executive will be responsible for providing online support, customer service, technical support, and ensuring customer satisfaction on a day-to-day basis.Please Note:Only freshers are...
-
Customer Support Executive
2 weeks ago
New Delhi, India The Stack Full timeCustomer Support Executive Location: Goa (Full-time, In-office) Company: The StackAbout The Stack The Stack is a venture backed efficacy-driven wellness brand built on clinical science, transparency, and global quality standards. We serve a discerning customer base that values credibility, clarity, and premium execution. As we scale, we are looking for...
-
Customer Support Executive
2 weeks ago
New Delhi, India The Stack Full timeCustomer Support Executive Location: Goa (Full-time, In-office) Company: The StackAbout The Stack The Stack is a venture backed efficacy-driven wellness brand built on clinical science, transparency, and global quality standards. We serve a discerning customer base that values credibility, clarity, and premium execution. As we scale, we are looking for...
-
Customer Support Executive
6 days ago
New Delhi, India TP Full timeJob Title:Customer Support Executive – Banking Process Work Location: Guindy Chennai About the Role: We are hiring enthusiastic individuals for a leadingBanking Processto provide excellent customer support and service. As aCustomer Support Executive , you will handle customer queries, provide information about banking products and services, and ensure...
-
Customer Support Executive
6 days ago
New Delhi, India TP Full timeJob Title:Customer Support Executive – Banking Process Work Location: Guindy Chennai About the Role: We are hiring enthusiastic individuals for a leadingBanking Processto provide excellent customer support and service. As aCustomer Support Executive , you will handle customer queries, provide information about banking products and services, and ensure...
-
Customer Support Executive
1 week ago
New Delhi, India GRIPIT Full timeCompany DescriptionGripit specializes in facilitating global brands' entry and growth in India's dynamic market by providing end-to-end solutions, from market entry strategies to retail and e-commerce distribution. We ensure seamless and risk-free expansion for foreign brands, managing compliance, pricing strategies, logistics, and brand-building. By...
-
Customer Support Executive
7 days ago
New Delhi, India GRIPIT Full timeCompany DescriptionGripit specializes in facilitating global brands' entry and growth in India's dynamic market by providing end-to-end solutions, from market entry strategies to retail and e-commerce distribution. We ensure seamless and risk-free expansion for foreign brands, managing compliance, pricing strategies, logistics, and brand-building. By...
-
Customer Support Executive
2 days ago
New Delhi, India Urban Plant® Full timeAbout Us: At Urban Plant, we’re on a mission to make homes greener and happier! From stylish planters to healthy plants and plant care essentials, we bring nature closer to people’s lives. We’re looking for a Customer Support Executive who’s passionate about helping customers, solving problems, and being the friendly voice of our brand.Role...
-
Customer Support Executive
4 weeks ago
New Delhi, India OUTCAST Full timeJob Title: Customer Support Executive Company: Outcast We are looking for a Customer Support Executive to join our team atOutcastto manage customer calls, provide exceptional support, and resolve queries related to our products and services. This role offers an attractive in-hand salary along with opportunities for career growth. Key Responsibilities: Handle...
