BHIVE - Lead - Customer Success

4 weeks ago

Bengaluru, India BHIVE Workspace Full time

Role : Lead - Customer Success

Experience Range : 5-8 Years Experience

About the Company: The BHIVE Group stands at the forefront of revolutionizing enterprise-grade managed offices & coworking spaces, democratizing investments in Bengaluru.

With BHIVE Workspace's extensive network in prime locations of Bengaluru and Mumbai along with BHIVE Capital's expertise in investment, the group redefines commercial real estate and financial services. BHIVE Workspace offers a collaborative ecosystem with over 27 properties, 46,000 seats and spread across 1.8 million sq.ft, catering to corporates, MNCs, entrepreneurs, and businesses of all sizes.

To know more about the BHIVE GROUP, visit - www.bhive.group


Our mission is to be amongst the most loved and admired real estate companies of India by 2033 -10 year mission as instated in 2023. Equal Opportunity Employer: BHIVE proudly stands as an Equal Opportunity Employer - By Choice.

We firmly believe that we are most effective in helping our associates, customers, and the communities we serve, lead better lives when we genuinely understand them. This involves recognizing, respecting, and valuing diversity in terms of unique styles, experiences, identities, ideas, and opinions while fostering inclusivity for all individuals.

Why Choose BHIVE:

Benefits: At BHIVE, we are committed to providing more than just a paycheck-we strive to create a supportive and rewarding work environment where employees feel valued, empowered, and motivated to excel.

Our comprehensive benefits package, including performance-based awards, competitive compensation, health benefits, financial security, and professional development opportunities, reflects this commitment and underscores our dedication to the well-being and success of our team members.

Key Deliverables :

- Provide guidance and support to the sales team in handling complex deals.

- Collaborate with the stakeholders to assess and strategize for challenging negotiations.

- Ensure that the BHIVE vision and values are maintained during negotiations.

- Maintain a strong relationship with top clients, founders, and points of contact.

- Attend large client onboarding sessions alongside sales managers to discuss deliverables with clients.

- Address any concerns or issues raised by clients in a timely and effective manner.

- Focuses on member retention and employee effective engagement strategies.

- Oversee the timely and accurate submission of sales-related data and reports.

- Conduct regular audits to ensure the quality and accuracy of sales data.

- Collaborate with the sales team to identify and resolve any discrepancies in data.

- Acknowledge and respond promptly to any escalations.

- Facilitate communication through effective channels, such as group chats or meetings with stakeholders.

- Ensure inter-departmental coordination to address issues affecting member experience or daily operations.

- Conduct weekly one-on-one meetings with center managers to review daily tasks and sales activities.

- Collaborate with sales managers to assess individual and team performance.

- Provide feedback and support for continuous improvement.

- Ensure that all sales-related tasks are completed within established timelines.

- Collaborate with the sales and operations teams to streamline processes for efficient task completion.

- Provide suggestions for negotiations while upholding BHIVE's vision and values.

- Encourage a "think win-win" approach and navigate member-related issues diplomatically.

- Conduct regular training sessions for the sales team on effective situation handling and BHIVE SOP.

- Foster a culture of continuous learning and development within the sales department.

- Monitor and ensure timely collection of payments.

- Escalate any challenges related to collections effectively to ensure resolution.

Key Competencies :

- Complex Deal Handling

- Customer Relationship Management

- Timely Reporting and Data Management

- Escalation Handling

- Weekly Catch Ups and Performance Reviews

- Deadline Adherence

- Negotiation Skills

- Training and Development

- Collection Oversight

(ref:iimjobs.com)

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