![BHIVE Workspace](https://media.trabajo.org/img/noimg.jpg)
Executive - Customer Success (Hospitality)
1 week ago
BHIVE Workspace
- Bengaluru
- Referral Category: Category 1
- 2 - 3 Years
- **Role**: Executive - Customer Success (Hospitality)
**Experience Range**: 2 - 3 Years Experience
**Qualification **:Bachelors of Hotel Management
**Interview Process **:Applicant questionnaire > Assessment > Face to Face Rounds > HR Round
**Role Summary**:
Customer Success/Hospitality is the USP of BHIVE. The customer success Team comprises of experienced professionals from leading 4 star and 5 star hotels. Executive - Customer Success (Hospitality) plays a key role in the overall customer experience at BHIVE. You would be operating as a Centre Head of a centre and ensure best-in-class operations of the centre whereby ensuring superlative customer experience and a profitable P&L. Complete operational ownership of BHIVE Center with 500+ member capacity, which would be 24/7 operational. While leadership is a key skill, hands on work is also expected. You will also be the key relationship manager for well over 500 members who are part of 15 to 20 companies that would be located in your center.
**Note**:Preference will be given to those who have worked in top rated hotels like Oberoi, Taj, Novotel, ITC Group, Marriott and other leading 5 star hotels
**Employee Referral Policy**:
**For more details refer to**
**Category : Referral Category 4**
**Key Deliverables**:
- Be the Brand Ambassador for BHIVE
- Responsible for catering to hospitality of large companies
- Front-end and manage the centre whereby ensuring superlative customer experience
- Design, Deploy and Drive Customer engagement initiatives
- Hold P&L responsibility of the centre and ensure profitability with a great customer experience
- Take strategic initiatives to ensure customer retention and expansions
- Conduct market study and research towards ensuring best-in-class initiatives at BHIVE
- Responsible for administering Customer Satisfaction survey and work towards a 100% CSAT
- Ensure enhancement of BHIVE standards on a consistent basis
- Ensure compliance as per BHIVE SOP
**Key Competencies**:
- Effective Communicator
- Result Oriented and Metric Driven
- Strong Business Acumen
- Networking Skills
- Customer Centricity
- Agile and Dynamic
- Self Motivated
- Team Player
**How To Apply?
-
Customer Success
3 weeks ago
Bengaluru, India BHIVE Workspace Full time**Role : Executive - Customer success (Hospitality Background)** **Experience Range**: **0 to 2 years of Experience ( Management Trainee - Hospitality )** **2 to 3 years of Experience ( Executive - Hospitality )** **Qualification**:Bachelors of Hotel Management/Hospitality from Top 10 Institutes **Interview Process**:Applicant questionnaire > Assessment...
-
Customer Care Executive
2 weeks ago
Bengaluru, India Customer Care Executive Full timeManaging incoming calls and customer service inquiries - Provide information about products and services, take/cancel orders, and record details of complaints - Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken - Follow up to ensure that appropriate actions are taken on customer...
-
Customer Success
9 hours ago
Bengaluru, Karnataka, India BHIVE Workspace Full timeRole : Executive - Customer success (Hospitality Background)Experience Range:0 to 2 years of Experience ( Management Trainee - Hospitality )2 to 3 years of Experience ( Executive - Hospitality )Qualification:Bachelors of Hotel Management/Hospitality from Top 10 InstitutesInterview Process:Applicant questionnaire > Assessment > Face to Face Rounds > HR...
-
Customer Success
2 weeks ago
Bengaluru, Karnataka, India RamSoft Full time**What will you do?** - Develop and maintain strong relationships with key customers - Drive existing customers to migrate to the upgraded versions of the software with latest technologies and architectures available - Manage customer renewals and upsell opportunities - Use Salesforce to monitor, document and report on customer usage and satisfaction - Act...
-
Customer Success
7 hours ago
Bengaluru, Karnataka, India RamSoft Full timeWhat will you do? Develop and maintain strong relationships with key customers Drive existing customers to migrate to the upgraded versions of the software with latest technologies and architectures available Manage customer renewals and upsell opportunities Use Salesforce to monitor, document and report on customer usage and satisfaction Act as a liaison...
-
Customer Success Executive
2 months ago
Bengaluru, India Peachy Technologies Private Limited Full time**Taqtics** is a user-friendly and economical no-code SaaS platform that makes the benefits of digital transformation accessible to all. We help Retail and Hospitality brands streamline information-sharing across (remote) teams, digitize daily tasks & processes, automate workflows, and generate insightful dashboards & comprehensive reports. Taqtics is used...
-
Customer Success Executive
2 months ago
Bengaluru, India Peachy Technologies Private Limited Full time**Taqtics** is a user-friendly and economical no-code SaaS platform that makes the benefits of digital transformation accessible to all. We help Retail and Hospitality brands streamline information-sharing across (remote) teams, digitize daily tasks & processes, automate workflows, and generate insightful dashboards & comprehensive reports. Taqtics is used...
-
Customer Success Executive
2 months ago
Bengaluru, India Peachy Technologies Private Limited Full time**Taqtics** is a user-friendly and economical no-code SaaS platform that makes the benefits of digital transformation accessible to all. We help Retail and Hospitality brands streamline information-sharing across (remote) teams, digitize daily tasks & processes, automate workflows, and generate insightful dashboards & comprehensive reports. Taqtics is used...
-
Customer Success Executive
2 months ago
Bengaluru, India Intentwise Full timeFull-Time India 1 - 4 years **Company Overview**:Intentwise is a Retail media optimization and analytics platform. We help brands, sellers, and agencies maximize returns from advertising spend on marketplace channels such as Amazon, Walmart, and Instacart. Intentwise was founded in 2016 by two seasoned executives with deep advertising technology and data...
-
Customer Success Executive
1 week ago
Bengaluru, India LeadSquared Full timeCustomer Success About LeadSquared is a marketing automation and sales execution platform that helps businesses increase their closures, manage their pipelines, and attribute their ROI accurately and completely - to people, marketing activities, lead sources, products, and locations. It’s used by over 1500 businesses across 30 countries in Education,...
-
Executive-customer Success
3 weeks ago
Bengaluru, India Black & White Business Solutions Full time**Job Information**: Industry **IT Services** *** Province **Karnataka** *** City **Bangalore** *** Postal Code **560001** *** Country **India** Exp:2+ years Budget : 5 LPA Location: Begaluru Executive-Customer Success HQ - Bangalore, Customer Success - Customer Success- Position Titile: Customer Success Executive - Position Title: Customer...
-
Customer Success Executive
1 week ago
Bengaluru, Karnataka, India Leadrat Full time**CUSTOMER SUCCESS EXECUTIVE (B2B SaaS)** **The role** The Customer Success team works closely with customers to understand their business objectives and coordinate with internal departments (Sales, Product, Marketing, and Development) to ensure that we provide an amazing service experience and a great product for our customers. As a Customer Success...
-
Customer Success Executive
2 weeks ago
Bengaluru, India VMax Wellness Full time**ROLE: Client Success Executive** **About the Company**: VMax is a service-based startup revolutionizing the digital health and wellness market by transforming people's lives through weight management services and healthcare for lifestyle-related health conditions. We have proudly served and transformed the lives of 14,000+ clients from India and...
-
Customer Success Executive
1 week ago
Bengaluru, Karnataka, India Dhinwa Solutions Private Limited Full time**CUSTOMER SUCCESS EXECUTIVE (B2B SaaS)** **The role** The Customer Success team works closely with customers to understand their business objectives and coordinate with internal departments (Sales, Product, Marketing, and Development) to ensure that we provide an amazing service experience and a great product for our customers. As a Customer Success...
-
Customer Success Executive
6 hours ago
Bengaluru, Karnataka, India Intentwise Full timeFull-Time India - 4 yearsCompany Overview:Intentwise is a Retail media optimization and analytics platform. We help brands, sellers, and agencies maximize returns from advertising spend on marketplace channels such as Amazon, Walmart, and Instacart.Intentwise was founded in 2016 by two seasoned executives with deep advertising technology and data science...
-
Customer Success Executive
2 hours ago
Bengaluru, Karnataka, India LeadSquared Full timeCustomer SuccessAboutLeadSquared is a marketing automation and sales execution platform that helps businesses increase their closures, manage their pipelines, and attribute their ROI accurately and completely - to people, marketing activities, lead sources, products, and locations. It's used by over 1500 businesses across 30 countries in Education,...
-
Customer Success Executive
2 weeks ago
Bengaluru, India Microsoft Full timeOverview Customer Success Executive (CSE) is the primary customer contact for Microsoft+Nuance products and services and is responsible for creating a "wow" customer experience. Each CSE is responsible for multiple small to mid-customer accounts. The CSE will be responsible for day-to-day customer success activities spanning from the initial stages of...
-
Customer Success Executive
3 weeks ago
Bengaluru, India Microsoft Full timeOverview Customer Success Executive (CSE) is the primary customer contact for Microsoft+Nuance products and services and is responsible for creating a "wow" customer experience. Each CSE is responsible for multiple small to mid-customer accounts. The CSE will be responsible for day-to-day customer success activities spanning from the initial stages of...
-
Customer Success Executive
1 hour ago
Bengaluru, Karnataka, India Microsoft Full timeOverview Customer Success Executive (CSE) is the primary customer contact for Microsoft+Nuance products and services and is responsible for creating a "wow" customer experience. Each CSE is responsible for multiple small to mid-customer accounts. The CSE will be responsible for day-to-day customer success activities spanning from the initial stages of...
-
Customer Success Executive
2 days ago
Bengaluru, India Nuance Full timeJOB SUMMARY: Customer Success Executive (CSE) is the primary customer contact for Nuance products and services and is responsible for creating a "wow" customer experience. Each CSE is responsible for multiple small to mid-customer accounts. The CSE will be responsible for day-to-day customer success activities spanning from the initial stages of...