ShopDeck - Onboarding Head

3 weeks ago


Bengaluru, India BlitzScale Full time

Onboarding Head


Role Charter:

Depending on the function, the role is to identify problem statements specific to the function, design solutions, and drive end-to-end execution, while managing existing processes and team structure.


The following are only a few function-specific problems:


- Lead a team of 15 onboarding members and 10 members of support functions


- Design & bring efficiency in all internal processes, and automate processes through internal salesforce CRM


- Reduce post sale drop-off


- Scale Onboarding experience quality and quantity of the client


- Drive Efficiency with the inside sales team to reduce CAC


- Drive hiring projects Liaison with the Post onboarding teams to problem solve and increase Seller Lifetime KPI's.


- Report to the head of the function


Key competencies & Skill-sets:


- Strong analytical problem-solving ability


- Thinking 1st principles


- Ability to work with a team to identify problems, design & implement solutions


- Design & model solutions, evaluate prioritisation & trade-offs


- Work cross-functionally across the organisation to drive projects


- Ability to lead teams & get the best out of them


- High ownership mindset


- The DNA of getting hands dirty, talk to customers to drive real insights and solutions


Location: Work from Office, Bangalore


Ideal Fit:

- At Least 2 years of experience in Acquisition / Post Sales / Category Teams of marketplaces (amazon, flipkart, myntra etc)


- If non-marketplace background, then the strong experience in heading Acquisition/sales teams


- Experience in handling big teams and driving targets


- Has worked collaboratively with cross-functional teams


- Strong experience in client interfacing, and solving their problems directly


- Strong interpersonal skills

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