Senior IT Manager

3 weeks ago

Ahmedabad, India MYCPE ONE Full time

Description : The Manager of Cybersecurity & Managed IT Services will be responsible for building and leading the new division from the ground up. This role includes strategic planning, operational execution, team building, and end-to-end service delivery. The ideal candidate will have a strong background in IT leadership, cybersecurity, cloud services, and client management-particularly with CPA or financial services firms. Key Responsibilities : Strategic Leadership : - Develop and execute the vision, strategy, and roadmap for the division. - Define and manage service offerings tailored specifically for CPA and accounting firms. - Set and manage budgets, forecasts, and key performance metrics. Operational Oversight : - Establish operational workflows, technical infrastructure, and client onboarding procedures. - Oversee daily operations including cybersecurity monitoring, helpdesk support, cloud hosting, and IT service delivery. - Ensure high availability, uptime, and responsiveness across all services. Team Building & Management : - Recruit, build, and lead a high-performing technical and support team. - Define roles and responsibilities, set clear goals, and drive a culture of accountability and excellence. - Mentor and support professional development of team members. Cybersecurity & Compliance : - Design and implement cybersecurity frameworks that meet industry best practices and regulatory requirements (e.g., SOC 2, HIPAA, IRS Pub 4557). - Establish and maintain incident response protocols and data protection policies. - Stay current with evolving threats and ensure proactive mitigation. Client Focus : - Develop deep relationships with CPA firms to understand their unique IT and compliance needs. - Ensure exceptional client satisfaction and long-term partnerships. - Oversee client onboarding, project implementations, and ongoing managed services. (ref:hirist.tech)

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