Information Technology Procurement Manager

2 weeks ago

New Delhi, India Everise Full time

Job Description: IT Procurement & Spend Analysis SpecialistPosition Overview We are seeking a proactive and analyticalIT Procurement & Spend Analysis Specialistto manage technology sourcing, vendor relationships, and cost optimization. In addition to core procurement and spend management, this role will also partner with Operations leaders to evaluateAI-driven digital tools for automation, analytics, and process efficiency . The ideal candidate should be skilled at vendor negotiations, financial analysis, and procurement governance, while also being able to engage in technical discussions withAI/digital solution providersto support the call centers transformation journey. The role requires flexibility to work in theUS Eastern Time shiftto align with global stakeholders and vendors.Key Responsibilities Procurement & Vendor Management Lead the end-to-end procurement process for IT hardware, software, networking, and telecom solutions. Procure call center–specific technologies: desktops, laptops, headsets, servers, routers, switches, firewalls, and telephony equipment. Manage contracts, renewals, licenses, and AMCs for software and infrastructure. Build and maintain relationships with OEMs, distributors, and service providers. Engage with AI and automation vendors to evaluate solutions for call center efficiency (chatbots, workforce automation, speech/text analytics, RPA, AI-driven reporting). Negotiate pricing, payment terms, warranties, and SLAs. Spend Analysis & Financial Reporting Consolidate and analyze procurement spend across categories (hardware, software, services). Develop dashboards/reports to track spend trends, vendor performance, and budget utilization. Identify opportunities for savings, vendor consolidation, and cost optimization. Collaborate with Finance and IT to forecast budgets and align procurement plans. Governance & Compliance Ensure procurement processes adhere to company policy, IT security, and data privacy standards. Provide documentation for internal/external audits and ensure compliance with contracts. Standardize procurement and spend analysis practices for transparency and accountability.Qualifications & Skills Bachelor’s degree in IT, Business, Finance, or Supply Chain. 5–8 years of experience inIT procurement & spend analysis , preferably in acall center/BPO environment . Strong understanding of IT infrastructure, networking, telephony, and software licensing. Proven experience in vendor negotiations and spend analytics (Excel, Power BI, Tableau). Exposure toAI tools, automation platforms, and digital analytics solutions . Ability to drive discussions with technology vendors, balancing technical feasibility with commercial terms. Familiarity with ERP/Procurement platforms (SAP, Oracle, Coupa, Ariba, etc.). Excellent communication, stakeholder management, and cross-functional collaboration skills. Flexibility to work in theUS Eastern Time shift .Preferred Attributes Experience procuring solutions from Cisco, Avaya, Dell, HP, Lenovo, Fortinet, and AI automation vendors. Knowledge of call center operations (predictive dialers, workforce management tools, speech/text analytics).

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