Technical Support Specialist

3 weeks ago

Thiruvananthapuram, India Eqvista Full time

About Eqvista


Eqvista is an integrated Saas system that helps companies to manage private company equity by minimizing costs by automation, accounting, sharing and compliance tools built into the system. We also provide an array of valuation services for helping founders find their valuation for fundraising and ESOP issuance (409a)

Please visit: https://eqvista.com/ to learn more about our company.

For more open position, please visit: https://eqvista.com/careers/


We are looking for a highly-driven and motivated Technical Support to join our team. They will be mainly responsible to provide technical support for users and instructions for internal use on our software system. High performance and capacity candidates would have an opportunity to expand their role.


Job Responsibilities & Duties:


· Preparation of Support Articles on software features for client

· Preparation of Instruction Manual for internal use

· System design and internal/external support guides

· Assisting for preparation of details for developing new features

· Liaising with different teams concerning product development or project details.

· Handling ad hoc assignments as required


Job Requirements:


· Degree in Finance/Accounting / Management / Business Administration

· 1 year of software/product related SaaS experience (a Must)

· Analytical with great attention to detail

· Good command of written and spoken English

· Good report writing and research skills

· Good interpersonal, communication and analytical skills

· Independent, self-motivated, responsible and diligent

· Passion for software products and researching newest technology

· Able to work independently and meet deadlines

· Able to handle remote work and setting own deadlines

· Excellent skills in Excel & Word


What We Offer


  • Competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A collaborative work environment that values creativity and innovation.
  • Flexible work arrangements including remote work options.

  • Product Support Specialist

    3 weeks ago

    Thiruvananthapuram, India CareStack™ - Dental Practice Management Full time

    Location ● Trivandrum Shifts: Willing to work in any shifts - US/UK/AUS Immediate joiners preferred. Responsibilities ● Be a specialist in the enterprise software of CareStack and the Business - US Dentistry - to be able to support external stakeholders of the software platform. ● Respond to customer queries in a timely and accurate way, via phone,...

  • Product Support Specialist

    1 week ago

    Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Location● TrivandrumShifts:Willing to work in any shifts - US/UK/AUSImmediate joiners preferred.Responsibilities● Be a specialist in the enterprise software of CareStack and the Business - US Dentistry - to be able to support external stakeholders of the software platform.● Respond to customer queries in a timely and accurate way, via phone, email, or...

  • Technical Support

    1 week ago

    Thiruvananthapuram, India CONNECTING 2 WORK Full time

    Responsibilities: ▪ Identifying hardware and software solutions. ▪ Troubleshooting technical issues. ▪ Diagnosing and repairing faults. ▪ Resolving network issues. ▪ Installing and configuring hardware and software. ▪ Speaking to customers to quickly get to the root of their problem. ▪ Providing timely and accurate customer...

  • Technical Support Specialist – Logistics Solutions

    1 week ago

    Thiruvananthapuram, India CONNECTING 2 WORK Full time

    Responsibilities: – Support users with logistics solutions platforms similar to CargoWise and Flexport, resolving technical issues via ticketing, chat, email, or phone using systems like Jira or Freshdesk. – Assist with integrations (e.g., APIs, EDI) and optimize workflows for logistics platforms. – Train users on logistics solutions platforms...

  • Technical Support Specialist – Logistics Solutions

    1 week ago

    Thiruvananthapuram, India CONNECTING 2 WORK Full time

    Responsibilities:– Support users with logistics solutions platforms similar to CargoWise and Flexport, resolving technical issues via ticketing, chat, email, or phone using systems like Jira or Freshdesk. – Assist with integrations (e.g., APIs, EDI) and optimize workflows for logistics platforms. – Train users on logistics solutions platforms and...

  • Technical Support Specialist – Logistics Solutions

    1 week ago

    Thiruvananthapuram, India CONNECTING 2 WORK Full time

    Responsibilities: – Support users with logistics solutions platforms similar to CargoWise and Flexport, resolving technical issues via ticketing, chat, email, or phone using systems like Jira or Freshdesk. – Assist with integrations (e.g., APIs, EDI) and optimize workflows for logistics platforms. – Train users on logistics solutions platforms and...

  • Technical Support

    1 week ago

    Thiruvananthapuram, India CONNECTING 2 WORK Full time

    Responsibilities: ▪ Identifying hardware and software solutions. ▪ Troubleshooting technical issues. ▪ Diagnosing and repairing faults. ▪ Resolving network issues. ▪ Installing and configuring hardware and software. ▪ Speaking to customers to quickly get to the root of their problem. ▪ Providing timely and accurate customer...

  • Technical Support

    1 week ago

    Thiruvananthapuram, India CONNECTING 2 WORK Full time

    Responsibilities: ▪ Identifying hardware and software solutions. ▪ Troubleshooting technical issues. ▪ Diagnosing and repairing faults. ▪ Resolving network issues. ▪ Installing and configuring hardware and software. ▪ Speaking to customers to quickly get to the root of their problem. ▪ Providing timely and accurate customer feedback. ...

  • Technical Support Engineer

    12 hours ago

    Thiruvananthapuram, Kerala, India Resmed Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionThe primary role of Technical Support function is to provide technical & engineering support to customers, support agents & internal teams. Key deliverables include taking ownership of customer queries on ResMed products, research solutions and promptly respond whilst maintaining the highest level in quality. Provide post Design support and...

  • Amazon Support Specialist

    7 days ago

    Thiruvananthapuram, India Etail Hero Full time

    READ THIS FIRST:To be considered for this role you MUST fill out this form:https://tinyurl.com/3m7m69n6AvailabilityFull-time Only: Do not apply if you are seeking part time work.Required Hours: 8:00am to 5:00pm CST, Monday through Friday.100% Remote: No travel required.Internet: Reliable connection is a must.About the Role:We seek a skilled Amazon Support...