
Mac Support and IT Support
3 weeks ago
Job description and skills matrix.
Job description
Technical skills
Soft/General Skills
- Ensuring minimal disruption to IT environment.
- Technical support to users
- Setup Clients Mac IOS (Mac book/System)
- Installation of Client application.
- Troubleshoots hardware and software issues.
- Install and trouble shoot OS and Mac OS
- Documentation/Records logs- rendered support.
- Software patch testing/management
- Firmware and driver testing/updating.
- Trouble shoot Client networks.
- Training users; if any
- BCP/DR activities
- Comp Hardware
- CCTV support
- Technical documentation
- Info/e security
- Ticketing tools
- Various OS
- Documentation
- Network basics.
- Customer service skills.
- Good Analytical
- faster tech learning
- Time management
- Follow processes.
- Strong documentation
- Good communication skills (written and verbal)
- Multi-tasking
- Team Player
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