Techical Support Engineer

4 weeks ago

Malappuram, Kerala, India CareerXperts Consulting Full time

We're seeking a passionate Technical Support Engineer (TSE) to deliver world-class post-sales support, handling complex technical inquiries and troubleshooting to maximize customer value. Join a well-funded US cybersecurity startup in a high-visibility hybrid role based in Bengaluru and make a real impact

What You'll Do

  • Support customers and partners on product configuration, performance, and troubleshooting
  • Diagnose, isolate, and resolve technical issues while coordinating fixes with Engineering and QA teams
  • Maintain high levels of customer satisfaction and engagement
  • Use diagnostic tools, scripts, and lab environments to replicate and resolve issues
  • Contribute to technical documentation, knowledge base, and troubleshooting guides
  • Collaborate with cross-functional teams to deliver the best customer experience possible
  • Serve as the voice of the customer internally by sharing insights and feedback

What We're Looking For

  • 5+ years of experience in a technical support or customer-facing engineering role
  • Background in B2B SaaS and strong knowledge of network and security concepts
  • Deep expertise in switches, routers, and networking fundamentals
  • Certifications preferred: CCNA, JNCIE, or higher
  • Working knowledge of Linux , VMware ESXi , and firewalls
  • Familiarity with 802.1x/NAC , vulnerability management , and cybersecurity best practices
  • Empathetic communicator with a passion for customer success
  • Able to manage multiple issues and tasks in a fast-paced environment

Why You'll Love This Role · Be part of a company at the forefront of cybersecurity and network visibility · Work remotely with a talented, collaborative global team · Direct impact on customer success and product growth · Fast-paced startup environment with room to grow and innovate

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