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Service Desk Management-ExperiencedGurgaon

2 months ago

Gurugram, India 2coms Full time
Job Description

We have a huge Opening For Service Desk Management For a Renounced MNC Client In Gurgaon Location.

About The Client

Our Client is a global professional services company with leading capabilities in digital cloud and security. Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations Services.

Role: Application Tech Support Practitioner / Service Desk Management / IT technical Support

Responsibility:

  • Act as the ongoing interface between the client and the system or application.
  • We are dedicated to quality using exceptional communication skills to keep our worldclass systems running.
  • Can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
  • L1 Service Desk Call taking profile
  • Respond to the issues reported by customers predominantly through voice and emails chat etc
  • Identify investigate and diagnose the issue
  • Provide resolution to customer based on inscope processes
  • Follows the incident life cycle as defined by process log the incident categorize and document resolve or assign the incident to relevant assignment group.
  • Achieve client and clientdefined targets

Salary Negotiable will discuss over the call.


Requirements
  • Experience Only Experience(Technical Support)
  • Qualification BE/B.Tech/BSc in IT or MSC in IT.
  • Excellent communication is a musthave.
  • Comfortable with rotational night shifts (Work from office)


Benefits
  • Cab Facilities.
  • PF
  • Health Insurances


Requirements
Requirements
  • Experience Only Experience(Technical Support)
  • Qualification BE/B.Tech/BSc in IT or MSC in IT.
  • Excellent communication is a musthave.
  • Comfortable with rotational night shifts (Work from office)


BenefitsBenefits
  • Cab Facilities.
  • PF
  • Health Insurances


Experience Only Experience(Technical Support) Qualification - BE/B.Tech/BSc in IT or MSC in IT. Excellent communication is a must-have. Comfortable with rotational night shifts (Work from office)