Customer Relations Manager

3 days ago

New Delhi, India 98thPercentile Full time

Job Title: Student Success Manager (SSM)Location: Work from HomeJob Type: Full-Time | Night Shift [ 5 day working]Compensation: Up to ₹5.5 LPAAbout the Company98thPercentile is a leading USA-based EdTech company on a mission to transform education through innovative, technology-driven solutions. We deliver high-quality online learning programs for students in the USA, empowering them to achieve academic and personal excellence.Role OverviewAs a Student Success Manager (SSM), you will be responsible for ensuring the success and satisfaction of students and parents across our US-based programs. You will act as the primary point of contact—guiding students from enrolment through program completion—while also contributing to business growth through upselling and cross-selling opportunities.Key Responsibilities- Serve as the trusted advisor for students and parents enrolled in our US-based programs. - Onboard new students, ensuring smooth transitions and clarity on program expectations. - Provide ongoing support by addressing academic concerns, feedback, and queries. - Track student progress, share insights with parents, and recommend solutions to maximize outcomes. - Collaborate with faculty, support, and product teams to deliver an outstanding learning experience. - Identify opportunities to upsell or cross-sell additional programs aligned with student goals. - Ensure high retention rates by building strong, long-term relationships with families.Requirements- Excellent verbal and written communication skills in English. - Strong interpersonal skills and empathy to build trust with parents and students. - Prior experience in Customer Success, Academic Counselling, or EdTech sales preferred. - Ability to work in US time zones (night shift).

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