Customer Relations Manager
5 days ago
Company Description
Acme Advertising Co. is a trusted leader in Outdoor Publicity and Retail shops branding services with a pan-India presence. With over 15 years of industry experience, we have served 173+ corporate clients across India and UAE, completing 330,000+ installations and successfully delivering 2970+ projects. Our diverse clientele spans various sectors including airlines, FMCG, fashion & lifestyle, and real estate. We offer an extensive range of formats such as hoardings, billboards, unipoles, BQS, and pole-kiosks, supported by our in-house flex and vinyl printing unit with a daily capacity of 25,000 sq. feet.
Role Description
This is a full-time, on-site role located in New Delhi for a Customer Relations Manager. The Customer Relations Manager will be responsible for managing client relationships, addressing client needs and concerns, and ensuring customer satisfaction. The role involves developing and maintaining long-term client relationships, overseeing project delivery, coordinating with internal teams, and analyzing client feedback to improve services.
Qualifications
- Client Relationship Management, Communication, and Customer Service skills
- Project Management, Coordination, and Organizational skills
- Problem-Solving, Analytical, and Feedback Analysis skills
- Experience in Outdoor Publicity and Retail Branding services is a plus
- Excellent interpersonal and negotiation skills
- Bachelor's degree in Business Administration, Marketing, or related field
- Proficiency in MS Office and CRM software
- Ability to work independently and as part of a team
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