Information Technology Service Delivery Manager

1 week ago

Mumbai, Maharashtra, India Lodha Full time

JOB PROFILE: Service Delivery Manager

LOCATION: Mumbai

Role:

Service Delivery Manager's role is to oversee the IT Service Delivery Team (both In-house and Outsourced) and ensure that the end users are receiving appropriate IT Support. This role will also monitor the productivity and quality to ensure that Service Level Agreements are met. This role will also help the Senior IT Management to implement and maintain Industry's Best Practices, Policies, metrics and Governance.

This role will have the secondary responsibility to support and provisioning of end user technology, including Desktop, Laptop, Printers, Multi-Function Devices and all other associated operating systems, software and administration platforms. Staff relocation moves and changes, senior executive support and project delivery wherever required.

Principal Duties and Responsibilities:

  • To utilize the IT Service Management platform to perform, record and escalate all activity associated with all IT Equipment support related incidents, problems and requests.
  • To meet or exceed current service levels agreements to service users, including timeframes.
  • To build and maintain strong relationships with business associates.
  • Present the IT MI Report in Monthly MI Review Meetings.
  • Troubleshoot, diagnose and repair hardware issues on desktops, laptops, printing, mobile and other assets whenever required
  • Build and maintain good relationships with IT colleagues, especially those in the technical resolver groups.
  • To help reinforce end user training programs to increase computer literacy and self-sufficiency.
  • Participate in team meetings on a regular basis to communicate challenges faced, discuss key Service Delivery initiatives, and be aware of updates on the team's efficiency, effectiveness and service levels.
  • Contribute to a teamwork atmosphere among colleagues.
  • Be proactive in recommending changes to Service Delivery policies, procedures, technology, and training to improve effectiveness, efficiency and service quality.
  • Any other duties seen as critical to the role

Required Qualifications, Skills, Knowledge, Experience Skills:

  • Good understanding of the organization's goals and objectives.
  • Good written and oral communication skills.
  • Strong personal skills, with a focus on listening and questioning skills.
  • Strong documentation skills.
  • Proven analytical and problem-solving abilities.
  • Ability to present ideas in user-friendly language to non-technical staff and end users.
  • Keen attention to detail.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
  • Establish good working relationship within team and other IT groups that come into daily contact with.

Educational/Professional Qualification

  • Post Graduate with 8 plus years of experience in IT Operations / Service Delivery Role
  • ITIL Certification preferred
  • Appraised of the latest trends in technology. Ability to translate the same to suit organizational requirements.

  • Information Technology Service Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India Lodha Full time

    JOB PROFILE: Service Delivery ManagerLOCATION: MumbaiRole:Service Delivery Manager's role is to oversee the IT Service Delivery Team (both In-house and Outsourced) and ensure that the end users are receiving appropriate IT Support. This role will also monitor the productivity and quality to ensure that Service Level Agreements are met. This role will also...

  • Information Technology Service Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India Lodha Full time

    JOB PROFILE: Service Delivery Manager LOCATION: Mumbai Role: Service Delivery Manager's role is to oversee the IT Service Delivery Team (both In-house and Outsourced) and ensure that the end users are receiving appropriate IT Support. This role will also monitor the productivity and quality to ensure that Service Level Agreements are met. This role will also...

  • Service Delivery Manager

    1 week ago

    Mumbai, Maharashtra, India beBeeServiceDelivery Full time ₹ 12,00,000 - ₹ 15,00,000

    Service Delivery Management OpportunityThis position oversees daily operations to ensure timely task delivery and customer satisfaction. It involves managing engineering workforce and customer stakeholders.Key Responsibilities:Coordinate service management activitiesManage customer interactionsMaintain high standards of customer satisfaction and service...

  • Information Technology Service Delivery Manager

    4 weeks ago

    Mumbai, Maharashtra, India KnowledgeWorks Global Ltd. Full time

    ROLES & RESPONSIBILITIES Work closely with Project Owner to develop detailed project plan, monitor project progress to ensure it stay on track and meet deadline Report project status to stakeholders, and facilitate team-wise communication Support and promote quality assurance goals for projects Participant in all release management cycles, including...

  • IT Service Delivery Manager

    1 week ago

    Mumbai, Maharashtra, India beBeeCustomerCentric Full time ₹ 35,00,000 - ₹ 45,00,000

    IT Service Delivery Manager Job ProfileOverview of the role and key responsibilities in IT service delivery.Key Responsibilities:To lead and manage the IT Service Delivery Team to ensure that end users receive timely and effective IT support.Monitor productivity and quality metrics to guarantee Service Level Agreements are consistently met.Support senior IT...

  • Service Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India Trend Micro Full time US$ 90,000 - US$ 1,20,000 per year

    When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.Service Delivery Manager - CybersecurityAbout Trend MicroTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise,...

  • Service Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India CMS It Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Looking for Immediate to 30 days joiners only Job Summary:The Regional Delivery Manager (RDM) IT Infrastructure is responsible for overseeing the end-to-end delivery of IT infrastructure services within a specific geographic region. This includes managing operations, ensuring service level agreements (SLAs) are met, coordinating with stakeholders, and...

  • Service Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India Live Conne Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Job Summary :We are seeking a highly organized and client-focused Service Delivery Manager to join our team. In this role, you will be responsible for overseeing the delivery of our services to clients, ensuring adherence to SLAs, and driving continuous improvement in our service delivery processes. You will act as the primary point of contact for clients,...

  • Service Delivery Manager

    2 weeks ago

    Navi Mumbai, Maharashtra, India Clover Infotech Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Job Title: Service Delivery Manager ApplicationExperience: 12+ YearsLocation: Mumbai / Navi Mumbai (WFO)Department: IT / Service DeliveryJob Summary:We are seeking an experienced Service Delivery Manager with over 12 years of expertise in managing application services and ensuring seamless delivery to clients. The ideal candidate will have a proven track...

  • Head - Information Technology (IT)

    2 weeks ago

    Mumbai, Maharashtra, India Weekday AI Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    This role is for one of Weekday's clientsMin Experience: 17 yearsLocation: MumbaiJobType: full-timeRequirementsWe are seeking an accomplished and visionary Head of IT to lead our technology strategy, architecture, and delivery with a strong focus on Loan Management Systems (LMS), Loan Origination Systems (LOS), and enterprise technology platforms. The role...