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Collections Specialist

1 month ago

Mumbai, Maharashtra, India Home Bazaar Full time

We are proud to get Certified as Great Place to Work '2024. Greetings from Homebazaar.com.
Who are we?


Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyse and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India.

What is our Collections Specialist

Job Location: Vashi (Navi Mumbai)

Experience: 3 year to 8 years

Weekly Off: 6 Days working (2nd & 4th Saturday Off)

Benefits: Yearly Increments

Job Contact customers with overdue accounts via phone, email, or letters.

- Negotiate payment plans or settlements according to company policy.

- Follow up regularly to ensure adherence to payment agreements.

- Monitor accounts receivable to identify outstanding debts.

- Analyze aging reports to prioritize high-risk or long-overdue accounts.

- Maintain detailed records of all communication and payment activities.

- Respond to customer queries regarding their accounts and payments.

- Investigate and resolve disputes or discrepancies that prevent payment.

- Coordinate with internal teams (e.g., sales, billing) to clarify billing issues.

- Adhere to legal regulations and company policies in all collection activities.

- Ensure proper documentation of all collection efforts and customer communications.

- Maintain confidentiality of customer financial data.

- Prepare regular reports on collections status, delinquency trends, and recovery performance.

- Provide feedback on recurring issues or systemic problems that impact receivables.

- Use collections software or CRM tools to track and manage collections efforts.

- Collaborate with legal teams on accounts that require legal action.

- Evaluate credit risk and contribute to credit limit decisions.

- Participate in process improvements or automation initiatives.

Key Skills Required:


- Strong communication and negotiation skills.

- Problem-solving ability and attention to detail.

- Patience, persistence, and professionalism under pressure.

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