Partner Support Executive

1 week ago

New Delhi, India AiSensy Full time

About AiSensyAiSensyis a WhatsApp-based Marketing & Engagement platform built onOfficial WhatsApp Business APIs . We empower150,000+ businessesand10,000+ partners —including ISVs, resellers, and affiliates—to scale their engagement and revenue through advanced automation and communication solutions. Recognized asMeta's Emerging Partner of the Year 2023andCTWA Partner of the Year 2024 , AiSensy is one ofIndia's fastest-growing B2B SaaS startups . 150,000+ Businesses Onboarded : Trusted by businesses across India and beyond. ₹8000+ Crores Revenue Driven : Enabling real results through WhatsApp-led engagement over the last 3.5+ years.About the Role – Partner Support Executive We are looking for aPartner Support Executivewho will serve as the first line of support for AiSensy’s partners, ensuring high-quality service, quick resolution of technical and operational issues, and a seamless onboarding experience. You’ll work closely with internal teams to resolve issues, maintain SLAs, and deliver a consistently strong partner experience.Key ResponsibilitiesPartner Query Support Respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom. Maintain strongFirst Response Time (FRT)and meetchat acceptance SLAs .Service Excellence EnsureCSAT scores of 95%+by delivering timely, accurate, and empathetic support. Maintain high-quality written communication with typing speeds of70+ words per minute .Partner Onboarding & Integration Guide partners through the onboarding process and assist with dashboard integrations. Understand the unique business use cases of partners and deliver tailored support solutions.Cross-Team Collaboration Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience. Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases.Must-Have 2–4 years of experience in partner or customer support roles (preferably inSaaS/B2Bsetups). Strong understanding ofAPIs, Webhooks , and third-party integration workflows. Proficiency with tools likeFreshdesk, Zendesk, Intercom , or similar platforms. Excellent verbal and written communication skills.Good to Have Prior experience in SaaS customer success or technical support. Familiarity with CRMs and automation tools. Experience collaborating with internal tech and onboarding teams.Perks & Benefits Be the voice of India’s fastest-growing WhatsApp API platform to its partner ecosystem. Collaborate closely with cross-functional teams and leadership. Exposure to international partner operations and real-time WhatsApp integrations.Why Join AiSensy? Fast-Growing Environment : Work in a high-paced, dynamic setup that prioritizes ownership, learning, and impact. Global Exposure : Collaborate with WhatsApp’s global teams and join exclusive partner events. Create Real Impact : Help 100,000+ businesses achieve tangible outcomes through automation and smart engagement. Learn, Solve, Grow : Gain hands-on experience in technical integrations, client support, and strategic onboarding.Learn More About Us YouTube Demo – Watch Now Partnership Model Explore here Website: https://m.aisensy.com YouTube: AiSensy YouTube Channel LinkedIn: AiSensy LinkedIn Instagram: @aisensy_official

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