Customer Service Associate

2 weeks ago

Kolkata, West Bengal, India NIIT Full time

Location: Salt Lake, Kolkata Shift: Night Shift | 5 Days Working Process: US Healthcare Voice Support Experience: Freshers Welcome

Job Overview:

Join Wipro's dynamic US Healthcare voice support team and kickstart your career in customer service. This is an excellent opportunity for freshers with strong communication skills looking to build a career in the BPO industry.

Key Responsibilities:

  • Handle inbound voice-based customer interactions.
  • Resolve queries and deliver exceptional service with professionalism.
  • Maintain accurate call records and follow defined SOPs.
  • Meet performance metrics on quality, accuracy, and customer satisfaction.
  • Communicate effectively and actively listen to customer needs.
  • Work in rotational shifts and adapt to changing schedules.
  • Upsell or cross-sell services when applicable.

Eligibility Criteria:

  • Education: 12th Pass / Intermediate or Graduates.
  • Freshers with excellent verbal communication skills are welcome.
  • Candidates with prior BPO experience will have added advantage.
  • Not Eligible: B.Tech, M.Tech, MCA, MBA, BCA, Hotel Management, and other specialized/technical degrees.
  • Mandatory: Valid PAN Card required during hiring process.

Apply Now:

Email: Arushi.tyagi@niitmts.com OR Directly Whatsapp at - 8851945303

Perks and Benefits:

* 5 Days working

* One-side cab facilities (for Odd timing with no deductions)

* Night Allowances applicable And Performance Incentive

* Salary: ₹1.96 LPA + ₹3,000 Monthly Incentive + ₹0–₹3,000 Night Allowance

About the company-

NIIT provides comprehensive and scalable managed training services for learning administration that map directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing providers in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed over 50,000 days of classroom training and 20,000 hours of web-based training localized to more than 25 languages. NIIT is a global service provider. We have a presence in more than 40 countries.

Website: https://www.niit.com/en/learning-outsourcing/

Link for our LinkedIn page: https://www.linkedin.com/company/niitmts/mycompany/

Best Regards,

Arushi Tyagi

Senior Executive, Global sourcing

Work: +91-8851945303

LinkedIn | Twitter | Facebook

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