Infrastructure Engineer

2 months ago


Bengaluru, India INSIGHT GLOBAL SOLUTIONS Full time

Accepting candidates with a 45 day notice period or less

Day-to-Day :

- Configure and maintain VPN tunnels that support customer data integrations.

- Scope includes Site-to-Site (S2S) VPN tunnel solutions.

- Experience with Windows server administration.

- Perform routine maintenance tasks such as updating VPN tunnels, O/S and COTS software troubleshooting, updating Operating Systems (Windows Server) and COTS applications, updating security settings, etc.

- Understanding of IT fundamentals to complement software platforms to include Load balancing, DNS, TLS, Virtualization, SFTP, WAF, etc.

- Participate in active monitoring of the server environment to ensure IT platforms meet standards for speed and reliability.

- Provide analysis to support troubleshooting activities within assigned IT platforms.

- Investigate and troubleshoot platform-related incidents within established SLAs; assist with troubleshooting, fault isolation, and recovery of failed platform components or services.

- Interface with internal IT groups and business units as needed to achieve incident or problem resolution, or to support project activities; interface with vendors as needed to escalate network-related issues and problems.

- Participate in root cause analysis on incidents, helping to drive identification of preventative actions and delivering on the tasks within those actions.

- Reviewing and updating documentation such as diagrams and operational runbooks, ensuring they are current, complete, and correct.

- Prepare, document, and execute platform-related requests and changes within established SLAs.

- Mentor junior team members to expand their technical skillset.

- Must be available to be a part of a 24/7/365 rotational on-call schedule.

Must-haves :

- Solid knowledge of infrastructure environments (compute, network, storage, etc.) and how they work together.

- Experience troubleshooting network problems related to Site-to-Site VPN connectivity.

- Experience with automated patch management.

- Understanding of Single Sign-On (SSO) Azure B2B.

- Experience using Azure Portal, PowerShell, and Azure CLI to manage resources.

- Experience using monitoring/alerting tools.

- Working knowledge of standard network troubleshooting practices and tools.

- Experience assessing IT platform performance, capacity, and consumption preferred.

- Good written and spoken communication skills.

- AZ900/AZ104 certification preferred.

- Cisco CCNA knowledge preferred.

(ref:hirist.tech)

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