Head Shared Services

5 months ago


Pune, India Bharat Forge Ltd Full time

Job Purpose:

Drive Global Strategies and implement processes across geographies with overall business objectives to ensure smooth and cost-effective business operations.


Job Responsibilities:

  1. Identify opportunities for outsourcing back-end operations from multiple entities in United States to a new Backoffice India.
  2. To start with Payroll and Compliances, Procurement, Production Planning, Accounts Payable, IT and Engineering Services.
  3. Map key processes with process compliance, internal controls and governance, service levels / TATs for each with sign-off from key stakeholders.
  4. Build a reliable, experienced team that will deliver consistent and superior performance
  5. Build long-term relationships with key stakeholders.
  6. Set up periodic reviews, identify challenges proactively and address with long-term, cost-effective solutions.
  7. Knowledge of US Compliance requirements is important
  8. Build people capability for managing Shared Services.


Qualification and Experience:

  • Full time MBA with specialization in Operations / Finance / HR from a reputed institute.
  • You should have 20+ years of experience in relative fields including minimum 5 years of experience in establishing and leading global shared services center.


Knowledge and skills:

Deep understanding and experience in:

  1. Multiple domains (finance, HR, procurement, engineering, purchase, production, IT etc.)
  2. Ability to define & develop processes, manage workflows, administer and audit the process.
  3. Experience across geographies in setting up shared services model(s).

Good understanding of core business operations

Good communication skills to stakeholders at all levels.


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