Cisco Voice Specialist

4 weeks ago

Bengaluru, India Ubique Systems Full time

JOB TITLE - Cisco Voice Specialist

- Location – Open for both Bangalore and Pune

- Shift time- US Hours - 6:30 PM to 3:30 AM (might change as per daylight saving), 3 days WFO, 2 days WFH

- interview round- 2 rounds

- Laptop will be provided

- Notice Period- Only immediate joining candidate is considerable

- Gap -0-6 months with valid justification

- Relocation - Is not considerable


1. Project Overview - Cisco Contact Center & Collaboration

• Support Contact Center designs, services, API integrations, and coordination.

• Deliver training and mentorship for voice and contact center platforms.

• Function as primary trainer for internal/external partners.

2. Contractor’s Role:

• Provides expert-level consultation and support across all phases of the project development cycle, focusing on Cisco Unified Communication and VoIP infrastructure. Collaborates with business and IT stakeholders to define complex requirements, design scalable solutions, and ensure timely, high-quality implementations. Requires deep technical expertise, strong analytical skills, and broad industry knowledge.

3. Experience Level:

Senior – 7+ years.(relevant)

4. Qualifications:

o BE or any bachelor’s degree with relevant experience.


5. Must have skills:

o Effective communication, analytical, and critical thinking skills

o Deep understanding of Cisco VoIP/UCCE and Contact Center environments.

o Familiarity with Microsoft Office productivity tools

o Experience in remote monitoring and managed enterprise environments.

o Knowledge of telecommunication alternatives and industry trends

6. Nice to Haves:

o Good written & Oral communication, Worked on Office 365 suites, ADO Etc.,

7. Tasks & responsibilities

o Unified Communications & VoIP Infrastructure

§ Lead design and implementation of Cisco Unified Communication products.

§ Install, configure, and maintain voice infrastructure hardware/software.

§ Troubleshoot and optimize IP telephony, voice, video, and mobility solutions.

§ Analyze SIP headers and configure SBCs for header manipulation.

§ Provide Tier 1+/Tier 2 support for Cisco VoIP phones and platforms.

§ Maintain documentation, policies, and procedures for VoIP networks.

o Contact Center & Collaboration

§ Support Contact Center designs, services, API integrations, and coordination.

§ Deliver training and mentorship for voice and contact center platforms.

§ Function as primary trainer for internal/external partners.

o Technical Leadership & Project Management

§ Function as Project Leader when required.

§ Conduct customer assessments, build technical documentation.

§ Liaise across cross-functional teams for support and implementation.

§ Ensure compliance with ITSM processes (Risk, Change, Patch, etc.)

§ Drive automation and innovation to reduce manual efforts.

o Carrier Services & Compliance

§ Manage voice platforms, carrier services, E911 compliance, toll-free numbers.

§ Oversee disaster recovery, analytics, documentation, and vendor management.

o Governance & Security

§ Stay updated on emerging industry standards.

§ Ensure data protection compliance across systems.

§ Serve as expert resource and conduct preliminary analysis.

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