Walk-In Drive | Technical Chat Support | 11th Oct 25 | Hyderabad

7 days ago


New Delhi, India HCLTech Full time

HCLTech| Walk-In Drive | Technical Support | 11th Oct 25 | HyderabadInterested candidates can walk in for an interview on: Dates:11th Oct 25 Timing:10:30 AM - 3:00 PM Walk-In Address:Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081 Work Location:Hyderabad Contact Persons:Ashish DurgapalPlease carry: 2 Updated Resume 1 ID Proof(Do not bring any laptops, pen drives, or electronic devices)Technical Troubleshooting Support Executive (Blended Process)Designation : Associate /Analyst Experience Required : 1.5+ yearsPerks & Benefits: Shift Timings: Rotational Shifts Working Days: 5 Days (Work from Office) Week Offs: Saturday & Sunday Fixed Off Cab Facility: Both Sides (chargeable) Employment Type: Full-TimeJob ProfileResponsibilities Minimum 1 year of hands-on experience in CHAT channel in customer care or technical troubleshooting process Willingness to work in a high-pressure, fast-paced environment with tight deadlines and dynamic priorities. Open to working in 24/7 rotational shifts, including night shifts and weekends. Prior experience or understanding of the advertising ecosystem, including buy-side (advertisers, agencies) or sell-side (publishers, SSPs) platforms. Familiarity with campaign management, performance marketing, and digital advertising tools is a plus.Required Technical Skills Basic knowledge ofweb page designing ,HTML ,CSS and JavaScript . Proficient in multitasking and prioritizing tasks to meet deadlines. Solid grasp of web development fundamentals including browser behavior, cookies, tracking pixels, and page load dynamics. Excellent written and verbal communication, with the ability to adapt tone and style based on the audience. Demonstrates empathy, ownership, and sincerity when addressing customer concerns and requirements. Communication Skills Excellent communication, organization, and client-facing skills. Effective feedback delivery tailored to analysts' skills and tenure. General Requirements for All Roles Shift : US Shifts (Night Shifts) Customer Service Skills : Empathy, ownership, and sincerity are crucial. Qualification : Any graduate (we are not hiring undergrad or people with Internship experience) Know someone who would be a perfect fit? Share this postLooking forward to seeing you thereRole & responsibilities



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