HCLTech || Walk-in Drive For AR Callers || Oct 11th Shollingnallur Location
1 week ago
HCLTech || Walk-in Drive for AR Callers || 11th Oct'25 - Shollingnallur LocationExperience:1 to 4 Years Shift:US Shift Timings POC:Jefferson/ Suriyapriya/ShinazJOB SUMMARY This position is responsible for providing customer service support and collections via phone calls. Should have experience in RCM/DME for minimum of 1 year Outbound calls to insurance companies, end customers and perform eligibility verification, obtain prior authorization, requesting missing or incomplete payer information, Update patient information and other calls to complete a transaction Inbound calls handling would require working as part of a team, delivering a first class, professional customer service using a range of communication methods to ensure that where possible customer enquiries, payments and complaints are resolved at the first point of contact.KEY WORDS Communication, Night shift, Multi-tasking, RCM, US Healthcare, Eligibility verification, Authorization, International inbound call center experience.ESSENTIAL RESPONSIBILITIES: Assess and resolve inquiries, requests, and complaints, primarily over the telephone, ensuring customer inquiries are resolved at the first point of contact. Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries. Adhere to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction. Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis. Achieve key and critical performance targets. Ensure efficiency measures are met in accordance with performance targets and process guidelines. Use business tools and industry knowledge updates to identify problem areas and document business requirements through various updates and training sessions. Maintain effective work procedures according to client process workflows and HCL policy guidelines. Adhere to US healthcare compliance measures.SKILLS AND COMPETENCIES Strong verbal and written communication skills Should possess neutral accent and good adoption to US culture. Ability to resolve customer queries in the first point of contact. Focus on delivering a positive customer experience Should be professional, courteous, friendly, and empathetic Should possess active listening skills Good data entry & typing skills Ability to multi task. Capable of handling fast-paced, innovative, and constantly changing environment Should be a team player. Ability to contribute to the process through improvement ideas.FORMAL EDUCATION AND EXPERIENCE Graduation (any stream) 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.
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New Delhi, India HCLTech Full timeHCLTech || Walk-in Drive for AR Callers || 11th Oct - Sholinganallur LocationExperience: 1 to 4 Years Shift: US Shift Timings Work Location: ELCOT Shollingnallur , Chennai.Time and Venue 11th of Oct , 10.30 AM - 2 PM HCL Tech, SEZ Tower 4, 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119POC: Jefferson & SuriyapriyaJOB...
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New Delhi, India HCLTech Full timeHCLTech || Walk-in Drive for AR Callers || 11th Oct - Sholinganallur LocationExperience: 1 to 4 YearsShift: US Shift TimingsWork Location: ELCOT Shollingnallur , Chennai.Time and Venue11th of Oct , 10.30 AM - 2 PMHCL Tech, SEZ Tower 4, 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119POC: Jefferson & SuriyapriyaJOB...
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New Delhi, India HCLTech Full timeHCLTech || Walk-in Drive for International Voice process on 11th Oct'25 || Shollingnallur LocationExperience: 1 to 4yearsShift Timings: Night Shift(US Shift)Location: Shollingnallur, Chennai.JOB SUMMARYWe seek an experienced Customer Service Executive – Voice to join our team. The role involves collaborating with US healthcare providers to ensure accurate...
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New Delhi, India HCLTech Full timeHCLTech || Walk-in Drive for International Voice process on 11th Oct'25 || Shollingnallur LocationExperience: 1 to 4years Shift Timings: Night Shift(US Shift) Location: Shollingnallur, Chennai.JOB SUMMARY We seek an experienced Customer Service Executive – Voice to join our team. The role involves collaborating with US healthcare providers to ensure...
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HCLTech | Walk-in Drive for AR Callers | 6th
2 weeks ago
New Delhi, India HCLTech Full timeHCLTech || Walk-in Drive for AR Callers || 6th & 7th of Oct - Sholinganallur LocationExperience: 1 to 4 YearsShift: US Shift TimingsWork Location: ELCOT SEZ - Sholinganallur, Chennai.Time and Venue- 6th & 7th of Oct'25 - 10.30 AM - 2.30 PM - HCL Tech, SEZ Tower 4, 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119.POC:...
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HCLTech | Walk-in Drive for AR Callers | 6th
2 weeks ago
New Delhi, India HCLTech Full timeHCLTech || Walk-in Drive for AR Callers ||6th & 7th of Oct- Sholinganallur LocationExperience:1 to 4 Years Shift:US Shift Timings Work Location:ELCOT SEZ - Sholinganallur, Chennai.Time and Venue 6th & 7th of Oct'25 10.30 AM - 2.30 PM HCL Tech, SEZ Tower 4, 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119.POC:Jefferson /...
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New Delhi, India HCLTech Full timeHCLTech| Walk-In Drive | Technical Support | 11th Oct 25 | HyderabadInterested candidates can walk in for an interview on: Dates:11th Oct 25 Timing:10:30 AM - 3:00 PM Walk-In Address:Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081 Work Location:Hyderabad Contact Persons:Ashish DurgapalPlease carry:...
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New Delhi, India HCLTech Full timeHCLTech | Walk-In Drive | Technical Support | 11th Oct 25 | HyderabadInterested candidates can walk in for an interview on:Dates: 11th Oct 25Timing: 10:30 AM - 3:00 PMWalk-In Address: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081Work Location: HyderabadContact Persons: Ashish DurgapalPlease...
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Walk-in Drive
2 weeks ago
New Delhi, India HCLTech Full timeWalk-in Drive || HCLTech is Hiring for Team Leads & Sr. Team Leads on 15th Oct'25 || Shollingnallur LocationPOC: Suriya Priya & JeffersonShift Timings: US Shift TimingsDate: 15th & 16th OctTiming: 10:30AM - 2:00PMVenue:No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119JOB SUMMARYThe Candidate is...
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Walk-in Drive
2 weeks ago
New Delhi, India HCLTech Full timeWalk-in Drive || HCLTech is Hiring for Team Leads & Sr. Team Leads on 15th Oct'25 || Shollingnallur LocationPOC: Suriya Priya & JeffersonShift Timings: US Shift TimingsDate: 15th & 16th OctTiming: 10:30AM - 2:00PMVenue: No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119JOB SUMMARY The Candidate is...
